HR Service Management Specialist

On behalf of a partner company, Nordic Investin is looking for an HR Service Management Specialist. You care about people work that is fair, commercially aware and useful, and you build trust without avoiding difficult decisions.

The partner is strengthening its capability in consistent employee services through clear ownership knowledge and metrics. You will connect HR case management, knowledge articles and service design while ensuring that HR systems and service metrics receive appropriate discipline. The aim is practical progress that colleagues can use, leaders can evaluate and the organisation can sustain.

The people function combines employee experience, reliable judgement, usable processes and respect for sensitive information.

How you will work

You will work with managers, employees and specialist colleagues. The partner values early advice, careful documentation and recommendations people can act on.

This role calls for subject-matter depth and practical ownership. You are expected to make trade-offs visible, recognise when a decision needs wider expertise and move work forward without creating unnecessary process.

What you will do

Own the practical direction for consistent employee services through clear ownership knowledge and metrics.

Translate goals and constraints into a clear approach for HR case management and knowledge articles.

Establish useful standards, routines or decision artefacts around service design.

Coordinate stakeholders and dependencies affecting HR systems.

Use evidence and measurable outcomes to improve service metrics.

Strengthen knowledge sharing and sustainable ownership through process improvement.

What you will bring

Relevant experience delivering consistent employee services through clear ownership knowledge and metrics in a demanding environment.

Strong working knowledge of HR case management and knowledge articles.

Practical experience applying service design and HR systems.

Ability to assess priorities, risks and trade-offs involving service metrics.

Evidence of clear stakeholder communication and dependable end-to-end ownership.

Professional English and the judgement to work with sensitive or business-critical information.

Experience that would add value

Experience from shared services and multi-country organisations.

Exposure to process improvement in a cross-functional or multi-team environment.

Swedish language skills or experience working across Nordic organisations.

A background that can succeed here

Your background may be in-house, advisory, shared services or consulting. What matters is how you owned decisions, balanced needs and improved outcomes. Direct experience of consistent employee services through clear ownership knowledge and metrics is valuable, while adjacent experience counts when it shows transferable judgement.

What makes the opportunity interesting

The role gives you access to meaningful organisational questions and the people who can act on them. The focus on consistent employee services through clear ownership knowledge and metrics gives the opportunity a clear mission and room to influence priorities and success measures.

The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process. Nordic Investin will make sure you understand the opportunity before asking you to make a decision.

The recruitment conversation

Nordic Investin will focus on decisions you have made: the context, alternatives, result and what you would change today. You will also have room to ask direct questions and test whether the role, mandate and partner environment are right for you.

How to apply

Apply with your CV or LinkedIn profile and a short note about a relevant organisation, people service or workforce challenge you helped improve. Nordic Investin welcomes different routes into the profession and assesses evidence, judgement and potential alongside formal titles.