E-Commerce Manager

Take ownership of Web Sales performance and see the impact of your decisions on commercial results. As E-Commerce Manager, you'll turn data and customer insights into action, driving growth today while shaping the digital customer experience and loyalty of tomorrow.
This is what makes the position as E-Commerce Manager unique

• Take ownership of Web Sales performance for one or more countries and see the direct impact of your decisions on commercial results within B2B.
  
• Join an international team of E-Commerce Managers, translating global initiatives into local opportunities and sharing insights across markets.
  
• Help shape the customer experience in an environment investing in data-driven personalisation and continued development of the e-commerce platform.
  

You'll join a collaborative and action-oriented team that believes the best results come from working together. With a holistic approach and a strong focus on building relationships across the organisation, the team turns opportunities into action and works across functions to achieve shared commercial goals.

My name is Saffri Holwerda, and I am the Head of E-Commerce at Dustin. As a leader, I believe in creating a collaborative environment where we work as a team while recognising the unique qualities of each person. I encourage you to be proactive and take the lead, while supporting and coaching you as we work towards our goals together.
Your role & influence as E-commerce Manager
Responsibility: You will be given responsibility for Web Sales performance in one or more countries, driving commercial results and the online customer journey while balancing immediate sales opportunities with long-term customer loyalty.

Collaboration: Together with your team, you take care of Web Sales results for one or more countries. You'll work closely not only with your immediate team members but also with Offering, Digital Product Management, Marketing and Relation Sales to turn commercial plans into action and achieve shared goals.

Core activities:

• Drive commercial results by creating and executing the commercial plan for your channel, setting targets and priorities and adjusting your approach as the market evolves.
  
• Take responsibility for the online customer journey, from traffic and conversion to repeat orders, using merchandising activities to drive sales and strengthen long-term customer loyalty.
  
• Use sales and customer data to identify opportunities and lead cross-functional execution, building strong relationships across the organisation to turn insights and strategy into results.
  

Benefits of joining Dustin
We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered.

You can find more of our benefits below in the vacancy.
This is what we imagine you bring
We envision you as a curious and commercially driven individual who combines an analytical mindset with the ability to lead through influence and build strong relationships across the organisation.

Additionally, it's important that:

• You have a commercial background and at least three years of experience in e-commerce within a B2B environment.
  
• You have strong leadership and stakeholder management skills, with the ability to align and influence others without formal authority.
  
• You are analytical and data-driven, with the ability to turn sales and customer insights into commercial actions.
  
• You have a bachelor's degree level of working and thinking.
  

What can you expect next?

To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process:

• Telephone screening with TA partner
  
• 1st interview with hiring manager
  
• Assessment (Personality- and cognitive thinking test) through Assessio
  
• 2nd interview with hiring manager and/or colleague
  
• Final interview at our office.