Support Crew Member

THE ROLE

As a Support Crew Member, you will be part of a global support operation delivering technical and operational support across multiple environments and users.

This role combines structured support work with collaboration, problem-solving, and continuous improvement. You will support users with day-to-day technical issues while also contributing to documentation, knowledge sharing, and operational development.

You will work closely with both local and global teams to ensure a consistent, high-quality support experience.

This is a role for someone who enjoys ownership, thrives in dynamic environments, and wants to contribute beyond simply resolving tickets.

RESPONSIBILITIES

USER & TECHNICAL SUPPORT

• Resolve incoming support requests with professionalism and care
• Troubleshoot technical and user-related issues
• Provide both remote and in-person support where required
• Ensure users receive clear communication throughout the support process

COLLABORATION & TEAMWORK

• Work closely with local and global teams
• Support colleagues and contribute to a strong team culture
• Share knowledge and assist with internal training where needed
• Contribute positively to a collaborative working environment

OPERATIONAL IMPROVEMENT

• Support the development of support processes and operational improvements
• Identify opportunities to improve workflows and service quality
• Contribute ideas that strengthen both internal operations and client delivery

DOCUMENTATION & KNOWLEDGE SHARING

• Create and maintain high-quality documentation
• Document troubleshooting steps, processes, and solutions clearly
• Help improve internal knowledge-sharing practices

WORKING SETUP

This role includes shift-based work as part of supporting global operations and different client needs.

We operate with an office-first approach, and the majority of working time is expected to be spent from our office in Gothenburg. Flexibility is part of how we work, but strong collaboration and team presence are important to us.

SKILLS & EXPERIENCE

• Strong troubleshooting and problem-solving skills
• Excellent communication and collaboration abilities
• Comfortable working in dynamic and changing environments
• Ability to work independently and take initiative
• Experience working in support or customer-facing environments is an advantage
• Experience creating documentation and knowledge articles is beneficial
• Fluent English and Swedish are required
• Additional Northern European languages are a strong advantage

IMPORTANT CHARACTERISTICS

We are looking for people who:

• Take ownership and responsibility
• Have a practical and solution-focused mindset
• Are comfortable stepping into new challenges
• Communicate clearly and professionally
• Enjoy collaboration and supporting others
• Contribute ideas and improvements proactively

WHAT WE OFFER

• Opportunity to be part of a growing global support operation
• A collaborative and supportive team culture
• Freedom to contribute ideas and improvements
• Professional development and growth opportunities
• A role where your work has direct impact
• Long-term opportunities as the organisation continues to grow

Locations Gothenburg Remote status Hybrid