Senior Customer Success Manager (Stockholm / Hybrid )

Do you have a strong commercial mindset and a talent for building strategic customer relationships that drive measurable business impact? Join PriceShape as a Senior Customer Success Manager and lead the growth, retention, and expansion of our strategic and enterprise accounts.

In this role, you'll own a portfolio of high-value customers and act as a trusted advisor to senior stakeholders. You'll dive into their business goals, challenge the status quo, and help them drive better commercial outcomes with PriceShape. By optimizing pricing strategies and delivering measurable results, you'll create real value across their organizations.

You'll collaborate closely with sales, product, marketing, and leadership teams to ensure a strategic and proactive customer experience, continuously driving adoption, engagement, and growth.

This is a role for someone who thrives in a senior, high-impact position, enjoys taking ownership, and combines relationship management with commercial insight and analytical thinking.

What you'll do
You'll be responsible for managing and growing a portfolio of strategic high-value accounts, with a strong focus on proactive engagement, value realisation, and long-term impact:

• Own and manage a portfolio of strategic B2B and enterprise customers as the primary point of contact
• Act as a trusted advisor, guiding senior stakeholders to stronger commercial decisions
• Drive onboarding and ensure successful product adoption across multiple teams and functions
• Proactively engage customers to understand business goals, KPIs, and performance drivers
• Challenge and guide customers to optimize pricing, revenue strategies, and operational efficiency
• Help customers translate product usage into measurable business outcomes
• Conduct structured, insight-driven business reviews with senior stakeholders and executive teams
• Build and maintain relationships across multiple teams and decision-makers within enterprise accounts
• Identify opportunities to strengthen adoption, retention, and revenue expansion
• Ensure renewal readiness and lifecycle ownership of strategic accounts
• Collaborate with sales on expansion opportunities and strategic account planning
• Maintain accurate CRM data, portfolio insights, and customer health overview

You'll also play a key role in shaping our Customer Success practice:

• Collaborate with product, tech, and marketing teams to provide structured customer insights and feedback
• Contribute to onboarding process improvements, proactive engagement models, and best practices
• Support development of Customer Success playbooks and engagement frameworks
• Mentor and support less experienced team members informally
• Share insights on customer challenges, feature requests, usage patterns, and market trends
• Support customer advocacy initiatives (case studies, references, success stories)

Who you are
We're looking for a proactive, commercially minded, and customer-centric senior professional who thrives in a strategic, high-impact role, particularly in managing complex enterprise relationships.

Must-Have Skills

• 5-8+ years of experience in Customer Success, Account Management, or client-facing roles
• Experience managing complex B2B customer relationships and strategic portfolios
• Proven track record of driving customer adoption, retention, and revenue expansion
• Experience engaging senior stakeholders and executive decision-makers
• Ability to manage multiple strategic accounts with a structured, disciplined approach
• Strong communication skills and ability to challenge and guide senior stakeholders constructively
• Analytical mindset with the ability to translate insights into actionable business recommendations
• Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
• Fluent in Swedish and English

Good-to-Have Skills

• Experience within e-commerce, retail, or consumer brands
• Exposure to pricing strategy, revenue optimization, or marketing performance tools
• Experience working with data-driven or complex SaaS solutions
• Additional languages such as German, Dutch, Italian, or Spanish
• Experience using AI tools to support customer insights and communication

What we offer

• A fast-growing SaaS company with strong ambitions and international expansion
• A senior, high-impact Customer Success role with ownership of strategic and enterprise accounts
• A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
• A talented, supportive, and international team with strong team spirit
• A culture built on trust, ownership, and work-life balance
• A customer-centric environment focused on long-term value and measurable outcomes
• Clear development path: from Senior CSM to strategic or specialised Customer Success roles, or Team Lead positions
• Competitive compensation package including base salary + commission program
• Modern offices in Stockholm and Aarhus, with flexibility for hybrid work
• Occasional travel to Aarhus

About PriceShape
PriceShape is an international SaaS company headquartered in Aarhus, Denmark. We've developed a price monitoring and comparison platform that helps retailers and brands increase both revenue and profitability through dynamic pricing and competitor tracking.

We're more than 100 colleagues from 25+ nationalities and growing fast across markets. Today, we serve customers in 25+ countries and have strong ambitions to become the global category leader.

We value high ambitions, work-life balance, trust as well as both personal and professional growth. We offer flexible hours, social events, pension and health insurance, great facilities, and an in-house canteen.

How to apply
If you think the position is attractive and suitable, please send us a job application and your CV as soon as possible. We process and interview on an ongoing basis. For any questions about the role, feel free to reach out to: Talent Acquisition Consultant, Linette Thøgersen, at below email.