Customer Success Manager

About us
Univrses is a Stockholm-based 3D Computer Vision and AI company. We provide the perception and spatial awareness necessary for an increasingly autonomous world. While our roots are in the automotive sector, we have pioneered a new category: Infrastructure Intelligence. Our 3DAI™ system transforms ordinary vehicles into sophisticated mobile sensors, providing road authorities across Europe (Sweden, UK, Italy, and beyond) with real-time, actionable insights. We are shifting city management from reactive repairs to proactive, data-driven maintenance-saving costs, reducing CO2 emissions, and improving public safety.
The Mission

• Strategic Partnership: You aren't just troubleshooting; you are ensuring our clients, from local road owners to national road authorities and major contractors, extract maximum value from our AI.
• International Impact: With active deployments across Europe, you will be the key person ensuring our technology scales successfully within diverse international markets.
• Technical Excellence: Work alongside a team of 40 world-class scientists, engineers and business builders in our bright headquarters in Stockholm.
• Established yet Agile: Founded in 2015, we have the stability of an established firm with the soul and speed of a startup.
  

The Role: Drive Value & Scale
As a Customer Success Manager, you sit at the intersection of technology, innovation, and client engagement. You are the primary advocate for our customers, ensuring that Univrses' technology becomes an indispensable part of their operations.

Your role:

• Lead engagements with contractors and clients, guiding them through onboarding and ensuring long-term success with the 3DAI™ platform.
• Coordinate the rollout of hardware and software together with our deployment and support team, ensuring seamless implementation and high-quality data collection.
• Serve as a technical and strategic advisor to our clients, helping them interpret AI-driven insights to improve their own business outcomes.
• Be the customer's single point of contact when issues arise, driving them to resolution together with support and engineering teams.
• Act as the voice of the customer internally, working with our engineering and product teams to influence the roadmap based on real-world feedback.
• Identify opportunities for upselling and expanding our reach within existing accounts to fuel Univrses' ambitious growth plans.
  

Who You Are

• Relationship Driven: You enjoy building deep, trust-based relationships with both technical and commercial stakeholders.
• The "Problem Solver": You thrive on solving complex problems. You don't just answer questions; you build scalable processes that improve the overall customer experience.
• Entrepreneurial Grit: You take full ownership of challenges and thrive in a fast-paced environment where your input directly shapes the company's trajectory.
• Bilingual: Professional fluency in Swedish and English is required, other Nordic and European languages are a plus.
  

What You Bring
Required:

• Experience: Proven track record in Customer Success, Account Management, or Technical Support within a SaaS or Deep Tech environment.
• Execution Power: Ability to streamline complex processes and manage multiple stakeholders simultaneously.
• Communication Mastery: Exceptional ability to explain technical concepts to non-technical audiences and vice versa.
• Willingness to Travel: You are excited to be in the field , attending international conferences, visiting new markets, and meeting clients and stakeholders across Europe and beyond.

Preferred:

• Background in road management, urban planning, or technical contractor services.
• Previous experience in a high-growth startup or scale-up.
• Exposure to hardware rollouts or field deployments.
• AI-tool literacy - using AI to speed up your own workflows and problem-solving.
• Driving license
  

What's in it for You?
We provide the environment and the tools for you to do the best work of your career.

• Responsibility: Become a true stakeholder in a small team where your work actually matters.
• Professional Evolution: We don't just stay local; you'll head to major global conferences every year to stay at the cutting edge of AI and tech applied to our domain. You will be working on exciting projects involving game-changing technology with an opportunity to improve the world through autonomy and intelligence
• The "Work-Life" Blend: Enjoy flexible work hours and a culture that values output over "desk time". Working overtime is a rare occurrence - something you don't find in many tech startups.
• Upsides: A secure Pension Plan and Wellness activities for up to 5 000 SEK per year paid by the company.
• The Univrses Culture:
  • Monday Momentum : Kick off the week with team breakfast.
  • Thursday Knowledge : Weekly Lunch & Learns where internal or external speakers present interesting topics, while the company pays for and caters the lunch to keep your technical and commercial skills sharp.
  • Friday Wind-down : Celebrate the week's wins with our Friday After Work sessions (free beer from our well-curated beer fridge!)
  • The Workspace : A bright, collaborative office in Stockholm equipped with the essentials (yes, including the mandatory startup ping-pong table).
    

Are You Our Next Customer Success Manager?
If you are a driven, creative strategist ready to shape the future of autonomous systems, we want to hear from you.

To apply, please include the following:

1. Your CV
2. A link to your LinkedIn profile
3. A brief introduction (tell us about a time you turned a challenging customer situation into a success).
   

Note: All application materials must be in English.