Beskrivning
Creating opportunities for people and business
In Sergel we care about the people we meet. We are a company with a culture based on trust and learning, where we work towards strengthening individuals through competence, compassion and a high level of engagement. Together we work with clear ownership and shared responsibility towards our stakeholders, which creates long-term and loyal business relations. We always try to find new ways of working and challenging the market. We want our employees to develop with the company and have fun with their colleagues on the way.
Do you want to lead and develop an operation where performance, customer value, and continuous improvement are at the core? We are now looking for a Head of Operations Denmark to take full ownership of our Danish Operations business and drive both results and development forward.
About the role
As Head of Operations, you have end-to-end responsibility for our operations in Denmark – from delivery and processes to performance and people. You will lead our operational areas including Collection, Customer Success, and Legal Collection, ensuring we meet our KPIs, SLAs, and revenue targets.
You will report to the COO and be a key member of the Nordic Operations management team. The role is based in Copenhagen.
Key responsibilities
-
Lead and develop the Danish operations with full accountability for performance and results
-
Ensure delivery against KPIs, collection targets, and service levels
-
Drive continuous improvement of processes and ways of working
-
Lead, coach, and develop the team
-
Build and maintain strong client relationships and ensure high service quality
Who you are
-
You bring 5+ years of experience in operations leadership
-
You are a strong leader who builds trust, engagement, and psychological safety
-
You know how to develop team competence and create a high-performing, well-functioning team
-
You are confident in delegating effectively and driving results through others
-
You have a strong track record of driving performance and continuous improvement
-
You combine strategic thinking with a hands-on, results-driven approach
-
You are structured, analytical, and not afraid to challenge status quo
-
You are fluent in Danish and English
-
Experience from collections, financial services, or other regulated environments is a strong advantage.
Why join us?
You will take on a key leadership role in a growing Nordic organization, with the mandate to influence, develop, and create real impact—together with engaged colleagues and a clear strategic direction.
Is this you? Send us your application now!
We Care
Sergel is one of the leading providers of credit management services in the Nordic region. We offer services within credit scoring, debt collection, debt purchasing, as well as messaging and payment solutions. Sergel is part of Marginalen Group and has just over 150 employees across Sweden, Denmark, Norway, and Finland.
Kontaktperson
Camilla Wigren
Head of People
camilla.wigren@sergel.com
