Senior Customer Manager - Tieto Banktech (m/f/d)

Job Description

We are looking for a Senior Customer Manager for Card Personalization services who wants to be part of Tieto Banktech. Tieto Banktech powers some of the Nordics' most trusted banking systems with secure, reliable, and scalable solutions. Using automation, data, AI, and cloud, supported by hands-on guidance, we help banks modernize their core, strengthen trust, and deliver greater impact across the banking experience.

Card Personalization unit helps banks and fintechs to issue physical payment cards. We are a market leader in the Nordic - Baltic region and look to expand in Europe. Our services cover the whole value chain of card issuance, starting from the design and material selection, followed by the manufacturing by one of our European or Global partners, then personalizing cards in one of our own personalization sites in the region, and finally packing and delivering final product to cardholders around the world.

When joining Tieto Banktech as a Senior Customer Manager, you will:

• Join a skilled and experienced international team of cards and personalization experts, where you learn new things with your colleagues.

• Build and maintain strong relationships with customers and stakeholders. Act as a trusted advisor to customers, understanding their needs and providing tailored solutions to meet their requirements.

• Identify and pursue new business opportunities in target markets. Develop a robust sales pipeline, negotiate and close deals, and ensure the achievement of targets.

• Work closely with internal teams, including marketing, product development, and customer service, to ensure alignment and support for sales initiatives.

• Represent the company at selected industry events. Contribute to company's initiatives by sharing insights and expertise on market trends and best practices.

Who we are looking for someone with:

• Proven experience in customer management, international sales and relationship building in financial sector or related services, preferably in cards and payments area.

• Strong background in solution and service sales with bright technology acumen.

• Strategic thinking and customer engagement skills.

• Hands-on operational experience with a deep understanding of the market.

• Demonstrable and successful track-record of managing sales and customer relationships.

• High level presentation skills with the ability to gain credibility and trust with a variety of technical and non-technical stakeholders and influencers within the customer organizations.

• You are fluent in Swedish and English, both verbally and in writing.

We offer

We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired?

We look forward to your application!
Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team recruitmentinbanking@tieto.com

Hope to hear from you soon!

Location: Solna / Sweden

We perform background checks on all final candidates.

Tieto declines calls from recruitment companies.

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

Stay alert to recruitment scams:
• Tieto only communicates via @tieto.com email addresses.
• We never ask candidates to pay fees or share financial details during recruitment.
• If you receive a suspicious message claiming to be from Tieto, don't respond - verify it via our official careers site.
• For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog