IT Systems & Support Technician

This is a full-time, onsite position based in Stockholm, Sweden.

Do you have a passion for gaming and IT operations? As a part of my3Twelve, you will have an opportunity to join a dynamic team supporting a global enterprise client. My3Twelve is seeking a technically skilled professional who thrives in both hands-on IT support and strategic systems administration. This role is ideal for someone eager to grow into advanced responsibilities, independently drive projects, and act as a technical project manager with minimal oversight.

Key Responsibilities

• Provide front-line technical support, troubleshooting hardware/software issues, and delivering desktop support across multiple platforms

• Manage onboarding/offboarding IT tasks (PC build-out, dev kit setup, etc.)

• Maintain and optimize a large fleet of test devices (Windows, Android, Chrome OS, etc.)

• Transition lab operations to cloud-hosted environments

• Develop and deploy automation scripts (PowerShell or similar)

• Set up lab infrastructure (racking, cabling, servers, provisioning)

• Own and improve processes for managing technical requests, tracking issues, and communicating status

• Deliver both tactical (day-to-day) and strategic (long-term) IT projects

• Evaluate and recommend hardware solutions for diverse technical needs

• Monitor, maintain, and secure servers, networks, and computer systems

• Implement system updates, patches, backups, and disaster recovery operations

• Ensure compliance with security, privacy, and regulatory requirements

• Collaborate with cross-functional teams to resolve issues and enhance system performance

• Document IT procedures and system configurations

• Independently drive projects to completion, acting as a technical project manager:

• Develop project plans and timelines

• Proactively identify and mitigate risks

• Communicate project status and milestones to stakeholders

• Facilitate team meetings and stakeholder reviews

• Track KPIs and project outcomes

• Capture lessons learned and implemented best practices

Qualifications

• 3-5 years' experience in IT operations or similar roles

• Bachelor's degree in Computer Science, Information Technology, or related field

• Strong scripting skills (PowerShell, C# preferred)

• Deep knowledge of operating systems (Windows, Linux), as well as using and automating Azure and XML

• Experience with network administration, security, and Azure virtual machines

• Familiarity with corporate IT environments (AAD, AD, Directory Services, SharePoint, ADO)

• Experience with ITIL-based helpdesk systems and ticketing platforms (JIRA, Autotask, Kaseya, etc.)

• Ability to work independently and collaboratively

• Service-minded, positive, can-do attitude

• Highly Recommended:

• Experience in IT operations/engineering for a game studio

• Certifications: CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate

• Experience troubleshooting client issues in complex corporate environments

• Experience in technical lab environments and front-line IT operations