Engineering Support Analyst

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe's leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you'll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We're looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

Position Title: Engineering Support Analyst
Job Type: Tech
Location: Stockholm, Sweden
Manager: Engineering Support Lead

Objective of the Position

• To support and maintain the Kindred Racing Platform (KRP) and Kindred Sports Platform (KSP) through debugging and analysis, and to assist global stakeholders in minimising downtime during incidents.

Main Duties / Responsibilities

• As an Engineering Support Analyst, you will be responsible for identifying and resolving issues within various components of critical business systems. Your role will involve providing dynamic service and acting as a software detective to ensure the smooth functioning of systems. This includes triaging bugs, escalating tickets with comprehensive information, responding to alerts, and initiating On-Call when necessary, all while maintaining clear and effective communication.
• Working alongside stakeholders including Traders, Developers, DevOps, and SRE teams.
• Provide technical support for critical business systems, ensuring timely identification and resolution of issues.
• Collaborate with cross-functional teams to maintain seamless system functionality.
• Conduct root cause analysis to identify and address underlying issues and implement preventive measures to avoid future occurrences.
• Demonstrate a solid understanding of software engineering principles and practices.
• Collaborate / Handover with colleagues in Bangalore and Australia (IST & AEDT).

Key Accountabilities / Measures

• Provide comprehensive support for global stakeholders.
• Drive issues to resolution efficiently and effectively.
• Monitor and utilise alerts to promptly address incidents.
• Enhance reliability by pushing capabilities forward and innovating for continuous improvement.

Preferred Experience and Knowledge

• 2-3 years of proven experience in providing technical support for critical business systems.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, essential for working with global stakeholders.
• Extensive knowledge of support principles, including incident and problem management.
• Desirable knowledge in server stack and website support.
• Extensive experience in issue debugging, analysis, and resolution.
• Required experience and understanding of the following toolsets:
  • Experience
    • Elastic / Grafana / Splunk
    • Prometheus / Loki / Tempo
  • Understanding
    • Kubernetes / Docker
    • Linux / Windows
    • Solace / Kafka
    • Postgres
• Experience in creating Grafana dashboards, integrating metrics, logs, and traces to provide a proactive approach to error detection.
• Testing experience is a definite advantage.

Essential Educational and/or Training Qualifications & Certificates

• A tertiary qualification in an Information Technology-related discipline is highly desirable.

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.