Danish-speaking Customer Support Agent to a Leading Finance & Tech Company
Academic Work Sweden ABSammanfattning
We are seeking a Danish-speaking Customer Support Agent for a rapidly growing company in accounting, payroll, and tax services, located in central Stockholm. This role focuses on providing technical and functional support to users of the company's business system, primarily through phone interactions. The position offers opportunities for skills development and has the potential for extension or permanent employment after an initial six-month assignment, with the option to work from home two dayJobbet i korthet
Anställningstyp
tillsvidareanstallning
Arbetstid
heltid
Det här erbjuder vi
Assignment at a leading company in the accounting industry.Welcoming and inclusive team culture with an engaged Group Manager.Opportunities for skills development in customer service case management with a focus on IT and finance.Dedicated Consultant Manager from Academic Work for support and coaching.
Ansök senast: 2027-02-01
Publicerad: 2026-08-05
Beskrivning
Join a rapidly growing leader in accounting, payroll, and tax services. Be part of a dynamic team driving efficiency and user satisfaction in a collaborative environment where exceptional service and personal connection are at the heart of everything we do.
About the role
On behalf of our client, we are seeking a service dedicated, Danish-speaking Customer Support Agent who thrives on direct client interaction. In this role, you will work with technical and functional support at a fast growing company within accounting, payroll, and tax. You will serve as a key point of contact for users of the company's proprietary business system. The position involves handling incoming cases via phone and email, with a strong focus on phone interaction, troubleshooting, and guiding users through issues with warmth, patience, and clarity.
We are looking for someone who can start immediately. The assignment will initially last six months, with strong opportunities for both extension and permanent employment. You will be based at the modern office in central Stockholm,.
With the possibility to work from home two days per week.
You are offered
An assignment at a leading company within the accounting industry
A close-knit team with a welcoming and inclusive culture, as well as an engaged Group Manager
Opportunities for skills development in customer service case management with a focus on IT and finance
A dedicated Consultant Manager from Academic Work who will support and coach you in your continued career
Work tasks
As a Danish-speaking Customer Support Agent, you will support customers and internal users in Denmark through:
Handling incoming support cases via phone and email, prioritizing personal connection and high-quality service on every case
Acting as the first point of contact for customer users and internal employees when troubleshooting technical issues in Aspia's business system and its integrated subsystems
Maintaining collaboration with Second Line support and other cross-functional teams
Contributing to the development of processes and routines
We are looking for
Has fluent proficiency in Danish, both spoken and written
Has very good proficiency in English, both spoken and written
Has previous experience in customer support
Is comfortable, confident, and genuinely enjoys talking on the phone
Has good system and computer skills
It is meritorious if you have
Background in economics and/or interest in IT
Experience with accounting and/or business systems
To succeed in the role, your personal skills are:
Service-oriented approach
Solution- and quality-focused mindset
Strong communication skills
Responsible and driven work ethic
Our recruitment process
This recruitment process is handled by Academic Work and it is our client's wish that all questions regarding the position is directed to Academic Work.
Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
About the role
On behalf of our client, we are seeking a service dedicated, Danish-speaking Customer Support Agent who thrives on direct client interaction. In this role, you will work with technical and functional support at a fast growing company within accounting, payroll, and tax. You will serve as a key point of contact for users of the company's proprietary business system. The position involves handling incoming cases via phone and email, with a strong focus on phone interaction, troubleshooting, and guiding users through issues with warmth, patience, and clarity.
We are looking for someone who can start immediately. The assignment will initially last six months, with strong opportunities for both extension and permanent employment. You will be based at the modern office in central Stockholm,.
With the possibility to work from home two days per week.
You are offered
An assignment at a leading company within the accounting industry
A close-knit team with a welcoming and inclusive culture, as well as an engaged Group Manager
Opportunities for skills development in customer service case management with a focus on IT and finance
A dedicated Consultant Manager from Academic Work who will support and coach you in your continued career
Work tasks
As a Danish-speaking Customer Support Agent, you will support customers and internal users in Denmark through:
Handling incoming support cases via phone and email, prioritizing personal connection and high-quality service on every case
Acting as the first point of contact for customer users and internal employees when troubleshooting technical issues in Aspia's business system and its integrated subsystems
Maintaining collaboration with Second Line support and other cross-functional teams
Contributing to the development of processes and routines
We are looking for
Has fluent proficiency in Danish, both spoken and written
Has very good proficiency in English, both spoken and written
Has previous experience in customer support
Is comfortable, confident, and genuinely enjoys talking on the phone
Has good system and computer skills
It is meritorious if you have
Background in economics and/or interest in IT
Experience with accounting and/or business systems
To succeed in the role, your personal skills are:
Service-oriented approach
Solution- and quality-focused mindset
Strong communication skills
Responsible and driven work ethic
Our recruitment process
This recruitment process is handled by Academic Work and it is our client's wish that all questions regarding the position is directed to Academic Work.
Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
Ansök till tjänsten
Danish-speaking Customer Support Agent to a Leading Finance & Tech Company
OM FÖRETAGET
Academic Work Sweden AB
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