Contact Center Solution Specialist, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in technical project management, stakeholder management, solution engineering or technical consulting, and 4 years of experience in technical leadership.
• Experience building integrations using Python, Node.js, Go, or Java.
• Experience building conversational applications.
• Ability to communicate in English and Swedish fluently to support client relationship management in this region.

Preferred qualifications:

• Experience with modern cloud architectures and technologies.
• Experience in responding to RFI/RFP.
• Experience with contact center systems including conversational AI applications.
• Passion for building reusable assets like demos and high level architecture as part of training and enablement programs.

About the job

In this role, you will assist customers with an end-to-end application that combines our most advanced conversational AI, with multimodal and omnichannel functionality to deliver exceptional customer experiences at every touchpoint. In this role, you will grow the adoption of Customer Engagement in EMEA by virtue of your experience in building conversational applications.

In this role, you will also form part of a central and highly specialized technical team that engages directly with customers and partners with the focus to accelerate the usage of Conversational AI solutions on top of Google Cloud Platform.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Reflect EMEA customers, partners and field to shape a data-driven direction for Customer Engagement product development.
• Support the sales teams on the largest Customer Engagement opportunities across EMEA.
• Partner closely with Customer Engineering leaders, Product leaders, Sales strategy, Developer Advocates and executive leadership to execute the Customer Engagement strategy.
• Support technical pre-sales activity in establishing technical viability and fit for customers with our Customer Engagement Suite (Conversational Agents, Agent Assist, Conversational Insights and Google CCaaS)