Technician
SCANIA AktiebolagRekommenderat
Sammanfattning
This full-time position involves installing, maintaining, and repairing products in customers' homes or businesses, primarily in Pingjen, TW. The role requires strong technical knowledge and customer relationship management skills, as well as the ability to conduct product demonstrations and troubleshoot equipment. The position demands frequent travel (75-100%) and adherence to health and safety regulations.Jobbet i korthet
Arbetstid
deltid
Ansök senast: 2650-08-06
Publicerad: 2026-07-19
Ansökningsperioden har avslutats
Beskrivning
Role Summary
Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
Job Responsibilities
Product Demos
Demonstrate the features/attributes of the product/service and support requests for detailed demonstrations.
Product/Service Information
Provide advanced product/service information and respond to basic customer questions about the product/service.
Equipment Installation
Help to install complex systems and conduct inspections of equipment with guidance.
Equipment Maintenance and Repair
Troubleshoot and diagnose equipment for emergency repairs and carry out preventive maintenance routines.
Resolving Customer Issues
Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Customer Relationship Management / Account Management
Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.
Customer Needs Clarification
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Work Scheduling and Allocation
Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Health, Safety, and Environment
Follow the organization's health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate risks and to safeguard the environment and the well-being of self and others.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Education
Requisition ID: 31558
Number of Openings: 1.0
Part-time / Full-time: Full-time
Permanent / Temporary: Permanent
Country/Region: TW
Location(s):
Pingjen, TW
Required Travel: 75-100%
Workplace: On-site
Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
Job Responsibilities
Product Demos
Demonstrate the features/attributes of the product/service and support requests for detailed demonstrations.
Product/Service Information
Provide advanced product/service information and respond to basic customer questions about the product/service.
Equipment Installation
Help to install complex systems and conduct inspections of equipment with guidance.
Equipment Maintenance and Repair
Troubleshoot and diagnose equipment for emergency repairs and carry out preventive maintenance routines.
Resolving Customer Issues
Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Customer Relationship Management / Account Management
Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.
Customer Needs Clarification
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Work Scheduling and Allocation
Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Health, Safety, and Environment
Follow the organization's health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate risks and to safeguard the environment and the well-being of self and others.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Education
- Post-Secondary Non-Tertiary Education Level 4
Requisition ID: 31558
Number of Openings: 1.0
Part-time / Full-time: Full-time
Permanent / Temporary: Permanent
Country/Region: TW
Location(s):
Pingjen, TW
Required Travel: 75-100%
Workplace: On-site
Ansök till tjänsten
Technician
Rekommenderat
Ansökningsperioden har avslutats
OM FÖRETAGET
SCANIA Aktiebolag
