Technician
SCANIA AktiebolagRekommenderat
Sammanfattning
This full-time position based in Taichung, Taiwan involves installing, maintaining, and repairing products while providing technical support to customers. The role emphasizes building relationships with clients and sales staff, utilizing technical knowledge to address customer needs and issues. Candidates should have relevant experience and technical training to effectively demonstrate products and troubleshoot problems.Ansök senast: 2650-08-06
Publicerad: 2026-07-19
Ansökningsperioden har avslutats
Beskrivning
Role Summary
Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
Job Responsibilities
Product Demos
Demonstrate the most basic features/attributes of the product/service, periodically linking the benefits to the customer's key challenges.
Product/Service Information
Provide advanced product/service information.
Equipment Installation
Carry out standard installation activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions.
Equipment Maintenance and Repair
Carry out standard maintenance and repair activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions.
Resolving Customer Issues
Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management / Account Management
Make calls (by telephone or in person) to allocated existing customers to maintain relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Work Scheduling and Allocation
Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Health, Safety, and Environment
Follow a range of mandatory procedures and methods of work (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Education
申請 ID: 31580
職缺數量: 1.0
兼職 / 全職: 全職
永久 / 臨時員工: 正式
國家/地區: TW
工作地點:
Taichung, TW
差旅要求: 0%
工作地點: 現場
Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
Job Responsibilities
Product Demos
Demonstrate the most basic features/attributes of the product/service, periodically linking the benefits to the customer's key challenges.
Product/Service Information
Provide advanced product/service information.
Equipment Installation
Carry out standard installation activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions.
Equipment Maintenance and Repair
Carry out standard maintenance and repair activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions.
Resolving Customer Issues
Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management / Account Management
Make calls (by telephone or in person) to allocated existing customers to maintain relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Work Scheduling and Allocation
Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Health, Safety, and Environment
Follow a range of mandatory procedures and methods of work (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Education
- Upper Secondary School 3
申請 ID: 31580
職缺數量: 1.0
兼職 / 全職: 全職
永久 / 臨時員工: 正式
國家/地區: TW
工作地點:
Taichung, TW
差旅要求: 0%
工作地點: 現場
Ansök till tjänsten
Technician
Rekommenderat
Ansökningsperioden har avslutats
OM FÖRETAGET
SCANIA Aktiebolag
