Swedish / Scandinavian Customer Support Agent (Hybrid - Malta)

Om jobbet

Job description

- Support customers via calls, live chat, and email

- Handle more complex issues from start to resolution

- Approve withdrawals and process KYC documentation

- Carry out security checks to keep our players and business safe

- Willingness to take on relevant ad hoc tasks as needed

Requirements

- Speak and write fluently in Swedish / Scandinavian and English

- Enjoy multitasking and have strong problem-solving skills

- Are comfortable working shifts (including some nights)

- Have an interest in using AI tools to boost efficiency

- Have previous customer service experience (that's a bonus!)

Training provided

Training is provided over the course of the first few months - the first month will focus on the basics of

providing a good customer experience, which will be followed by two months of shifts to hone the skills

obtained during the training period. The training will continue and conclude on Withdrawals and KYC

procedures.

Any assistance with accommodation/relocation

Relocation may be offered upon review and approval during the recruitment process.

Any other benefits

- Hybrid Work Set Up

- Wellbeing - ?250 Annual Wellbeing Allowance (claimable after probation).

- Health - Comprehensive, international private health insurance.

- Team Fun - Fantastic quarterly team events and weekly company events!

- Home Office Setup - ?250 One-time Hybrid Allowance to create your perfect workspace.

- Work from Anywhere - 8 weeks a year to work from any location around the world, once you've

passed probation.

- Food at the Office - Breakfast on Tuesdays, lunch on Mondays and Wednesdays, and food & drinks

on Fridays!

How will the interviews be held

Local candidates will have an online and an in person interview.

Abroad candidates will have online interviews