Service Desk Representative

Join us as a Service Desk Representative at Dustin, where your contributions matter and your work creates real impact. Help customers navigate their IT challenges while developing your professional strengths.

This is what makes the position as Service Desk Representative unique

• Join a supportive and close-knit team where you'll have clear opportunities to grow your career and develop new skills.
  
• Enjoy the flexibility of a hybrid work environment, combining the best of working from home and collaborating in the office.
  
• Benefit from exclusive staff discounts on the latest hardware, making cutting-edge technology more accessible.
  

My name is Juuli Jokinen. I am the Team Manager Service Desk. As a leader, I am passionate about creating a supportive and trusting environment where everyone feels empowered to grow, develop their skills, and make a meaningful impact, while being part of a collaborative team that genuinely enjoys succeeding together.

Your role & influence as Service Desk Representative

Responsibility : You will be given responsibility for ensuring excellent customer support by resolving technical issues, managing cases efficiently, and delivering a seamless customer experience that keeps customers satisfied.

Collaboration : Together with your team, you take care of delivering high-quality customer support, meeting SLA commitments, and ensuring customer satisfaction. You'll work closely not only with your immediate team members but also with the Delivery, Operations, and Sales departments to provide the best possible service experience.

Core activities:

• Helping customers via phone and email
  
• Troubleshooting technical issues in collaboration with colleagues
  
• Managing cases according to ITIL processes
  

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered.

For this role specific you can expect:

You can find more of our benefits below in the vacancy.

This is what we imagine you bring

We envision you as a curious, structured, communicative, and driven individual with a genuine interest in technology who enjoys helping others, solving problems, and delivering an excellent customer experience.

Additionally, it's important that:

• You have a bachelor's degree level of working and thinking.
  
• Experience with supporting customers via phone and email is considered a plus.
  
• You are comfortable communicating professionally in both Swedish and English.
  
• You have experience working with basic IT tools and ticketing systems and can quickly adapt to new technologies.
  
• Experience with Microsoft, remote desktop solutions, and case management systems - these are an advantage!
  

What can you expect next?

To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process:

• Telephone screening with TA partner, Sander Dirks
  
• 1st interview with Team Manager Customer Service, Christopher Nilsson and Team Manager Service Desk, Juul Jokinen.
  
• Assessment (Personality- and cognitive thinking test)
  
• 2nd interview with Team Manager Service Desk, Juul Jokinen and a Team member.
  

For questions about the position, please contact the TA Partner Sander Dirks via e-mail.


Please note; Sander Dirks will be offline from the 16th of July till the 2nd of August.