Service Designer Mobility Services

A partner company is strengthening its team, and Nordic Investin is recruiting a Service Designer Mobility Services. You connect user evidence, service realities and product constraints to create experiences that are clear, inclusive and valuable.

The partner is strengthening its capability in end-to-end mobility services across digital physical and assisted channels. You will connect service blueprints, field research and co-design while ensuring that prototyping and operational constraints receive appropriate discipline. The aim is practical progress that colleagues can use, leaders can evaluate and the organisation can sustain.

The design function values evidence, critique and collaboration. Success means making complexity understandable and enabling better choices.

How you will work

You will work with users, product leaders, engineers and operational colleagues. Design decisions should be tested early and explained through evidence.

This role calls for subject-matter depth and practical ownership. You are expected to make trade-offs visible, recognise when a decision needs wider expertise and move work forward without creating unnecessary process.

What you will do

Own the practical direction for end-to-end mobility services across digital physical and assisted channels.

Translate goals and constraints into a clear approach for service blueprints and field research.

Establish useful standards, routines or decision artefacts around co-design.

Coordinate stakeholders and dependencies affecting prototyping.

Use evidence and measurable outcomes to improve operational constraints.

Strengthen knowledge sharing and sustainable ownership through outcome measurement.

What you will bring

Relevant experience delivering end-to-end mobility services across digital physical and assisted channels in a demanding environment.

Strong working knowledge of service blueprints and field research.

Practical experience applying co-design and prototyping.

Ability to assess priorities, risks and trade-offs involving operational constraints.

Evidence of clear stakeholder communication and dependable end-to-end ownership.

Professional English and the judgement to work with sensitive or business-critical information.

Experience that would add value

Experience from transport mobility and urban services.

Exposure to outcome measurement in a cross-functional or multi-team environment.

Swedish language skills or experience working across Nordic organisations.

A background that can succeed here

You may come from a product company, agency, consultancy or public service. Your portfolio should explain the problem, contribution, evidence and outcome. Direct experience of end-to-end mobility services across digital physical and assisted channels is valuable, while adjacent experience counts when it shows transferable judgement.

What makes the opportunity interesting

You will work on consequential journeys where careful discovery can influence priorities, not simply presentation. The focus on end-to-end mobility services across digital physical and assisted channels gives the opportunity a clear mission and room to influence priorities and success measures.

The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process. Nordic Investin will make sure you understand the opportunity before asking you to make a decision.

The recruitment conversation

Nordic Investin will focus on decisions you have made: the context, alternatives, result and what you would change today. You will also have room to ask direct questions and test whether the role, mandate and partner environment are right for you.

How to apply

Apply with your CV or LinkedIn profile and a short note about a relevant product, service or customer journey you helped improve. Nordic Investin welcomes different routes into the profession and assesses evidence, judgement and potential alongside formal titles.