Service Administrator

Job Description

We are looking for a talented Service Administrator to join our team specializing in EngineService for our Customer Service Support Team in Maersta, Sweden.

Responsibilities

In this role, you will make an impact in the following ways:

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability.
• Reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Qualifications

To be successful in this role you will need the following:

• High school diploma or certificate of completion of secondary education.
• Demonstrated experience in previous administration roles preferably in engineering, construction, or technical service-related industries.
• High level of computer literacy (Word, Excel, Outlook) and accounting programs are a bonus
• Positive, upbeat attitude
• Ability to learn new systems and processes quickly
• The ability to priorities conflicting tasks
• Excellent verbal and written communication skills in English and Swedish.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate. / Observera att det angivna löneintervallet utgör en riktlinje för det aktuella lönespannet för rollen. Slutligt löneerbjudande fastställs individuellt och baseras på en samlad bedömning av kandidatens kvalifikationer, erfarenhet samt relevans i förhållande till rollens krav och ansvar.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.