Senior programme Manager
HCL Technologies Sweden ABSammanfattning
We are seeking a Technical Specialist in Sweden to oversee end-to-end value delivery across service streams, focusing on operational stability and customer outcomes. The role involves strategic orchestration, continuous improvement, and collaboration with delivery leadership and engineering teams to enhance service performance. Candidates should have extensive experience in service delivery and value stream management, with a strong understanding of Lean practices and operational metrics.Jobbet i korthet
Anställningstyp
tillsvidareanstallning
Arbetstid
heltid
Ansök senast: 2026-07-22
Publicerad: 2026-06-22
Beskrivning
About the job
We are hiring for Technical Specialist in Sweden
Position Overview
Person will be accountable for end-to-end value delivery across assigned service streams, ensuring flow efficiency, operational stability, and customer-focused outcomes. This role combines strategic orchestration, cross-functional alignment, and continuous improvement to maximize value realization. The ideal candidate will partner closely with Delivery leadership, engineering teams, and business stakeholders to streamline processes, eliminate waste, and improve service performance across the value stream.
Key Responsibilities
Value Delivery & Flow Optimization
Own end-to-end value stream performance, ensuring predictable delivery, operational stability, and customer satisfaction.
Ensure all services and workflows meet defined SLA/SLO commitments and business outcomes.
Continuously assess value flow, remove bottlenecks, and enhance delivery velocity and reliability.
Operational Excellence & Continuous Improvement
Define value stream goals, KPIs, and performance metrics aligned to organizational priorities.
Lead continuous improvement, standardization, and Lean-driven transformations to refine value delivery.
Drive root-cause elimination, waste reduction, and optimization across processes and service lifecycle.
Strengthen operational resilience by implementing data-driven remediations and preventive governance.
Portfolio & Stakeholder Management
Build strong, collaborative partnerships with Directors, Delivery Units, engineering leaders, and business stakeholders.
Provide transparent communication on value stream health, risks, dependencies, and improvement initiatives.
Support governance reviews, operational dashboards, and decision-making forums to enhance stream performance.
Ensure alignment between teams, removing cross-functional friction and enabling seamless delivery flow.
Service Management Leadership
Establish standardized operating models, workflows, and delivery frameworks across the value stream.
Oversee coordination between SRE, Operations Towers, and Delivery Units to ensure consistent execution.
Drive end-to-end process harmonization, capacity planning, and operational readiness.
Ensure value stream outcomes reflect strong governance, quality adherence, and business-aligned prioritization.
Team Leadership & Collaboration
Coach cross-functional teams, service managers, and delivery leads to adopt Lean and value-driven practices.
Facilitate collaboration across engineering, operations, and delivery teams to ensure integrated execution.
Support escalations, incident governance, and operational reviews to ensure sustainable improvements.
Foster a culture of continuous improvement, accountability, and customer-centric value realization.
Mandatory Requirements
Bachelor's or Master's degree in Engineering, IT, Business, or related field.
8-12 years of experience in service delivery, value stream management, operations leadership, or transformation roles.
Strong understanding of Lean practices, flow optimization, service governance, and operational metrics.
Experience collaborating with senior business leaders and driving cross-functional improvement initiatives.
Hands-on experience with performance management, service analysis, and process optimization.
Additional Requirements
Excellent communication, facilitation, and executive-ready presentation skills.
Strong analytical and problem-solving skills with ability to interpret performance data across systems.
Demonstrated capability to drive operational improvements and cross-team alignment.
Experience working in Agile, DevOps, or modern service delivery environments.
Ability to lead teams through transformation, ambiguity, and organizational change.
Good to Have
Experience with cloud environments (Azure/AWS/GCP).
Exposure to value stream mapping, Lean Six Sigma, or continuous improvement frameworks.
Familiarity with observability tools, service management platforms (ServiceNow/BMC), and operational excellence practices.
Prior experience driving enterprise-wide standardization or flow-based delivery models.
We are hiring for Technical Specialist in Sweden
Position Overview
Person will be accountable for end-to-end value delivery across assigned service streams, ensuring flow efficiency, operational stability, and customer-focused outcomes. This role combines strategic orchestration, cross-functional alignment, and continuous improvement to maximize value realization. The ideal candidate will partner closely with Delivery leadership, engineering teams, and business stakeholders to streamline processes, eliminate waste, and improve service performance across the value stream.
Key Responsibilities
Value Delivery & Flow Optimization
Own end-to-end value stream performance, ensuring predictable delivery, operational stability, and customer satisfaction.
Ensure all services and workflows meet defined SLA/SLO commitments and business outcomes.
Continuously assess value flow, remove bottlenecks, and enhance delivery velocity and reliability.
Operational Excellence & Continuous Improvement
Define value stream goals, KPIs, and performance metrics aligned to organizational priorities.
Lead continuous improvement, standardization, and Lean-driven transformations to refine value delivery.
Drive root-cause elimination, waste reduction, and optimization across processes and service lifecycle.
Strengthen operational resilience by implementing data-driven remediations and preventive governance.
Portfolio & Stakeholder Management
Build strong, collaborative partnerships with Directors, Delivery Units, engineering leaders, and business stakeholders.
Provide transparent communication on value stream health, risks, dependencies, and improvement initiatives.
Support governance reviews, operational dashboards, and decision-making forums to enhance stream performance.
Ensure alignment between teams, removing cross-functional friction and enabling seamless delivery flow.
Service Management Leadership
Establish standardized operating models, workflows, and delivery frameworks across the value stream.
Oversee coordination between SRE, Operations Towers, and Delivery Units to ensure consistent execution.
Drive end-to-end process harmonization, capacity planning, and operational readiness.
Ensure value stream outcomes reflect strong governance, quality adherence, and business-aligned prioritization.
Team Leadership & Collaboration
Coach cross-functional teams, service managers, and delivery leads to adopt Lean and value-driven practices.
Facilitate collaboration across engineering, operations, and delivery teams to ensure integrated execution.
Support escalations, incident governance, and operational reviews to ensure sustainable improvements.
Foster a culture of continuous improvement, accountability, and customer-centric value realization.
Mandatory Requirements
Bachelor's or Master's degree in Engineering, IT, Business, or related field.
8-12 years of experience in service delivery, value stream management, operations leadership, or transformation roles.
Strong understanding of Lean practices, flow optimization, service governance, and operational metrics.
Experience collaborating with senior business leaders and driving cross-functional improvement initiatives.
Hands-on experience with performance management, service analysis, and process optimization.
Additional Requirements
Excellent communication, facilitation, and executive-ready presentation skills.
Strong analytical and problem-solving skills with ability to interpret performance data across systems.
Demonstrated capability to drive operational improvements and cross-team alignment.
Experience working in Agile, DevOps, or modern service delivery environments.
Ability to lead teams through transformation, ambiguity, and organizational change.
Good to Have
Experience with cloud environments (Azure/AWS/GCP).
Exposure to value stream mapping, Lean Six Sigma, or continuous improvement frameworks.
Familiarity with observability tools, service management platforms (ServiceNow/BMC), and operational excellence practices.
Prior experience driving enterprise-wide standardization or flow-based delivery models.
Ansök till tjänsten
Senior programme Manager
OM FÖRETAGET
HCL Technologies Sweden AB
