Senior Digital Customer Services Consultant 18156
Veritaz ABPublicerad: 2026-06-10
Ansök senast: 2026-07-10
Beskrivning
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are seeking a Senior Digital Customer Services Consultant
What You Will Work On
Lead initiatives that increase self-service adoption and customer process automation
Drive digital transformation within customer service and customer support functions
Identify and define business requirements related to digital customer services
Analyze customer journeys and service processes to identify improvement opportunities
Support the implementation of AI-driven customer assistants and intelligent service solutions
Define business and operational requirements for automation and service modernization
Collaborate with IT teams on solution design, implementation, and delivery
Ensure information structures and content models support AI-driven customer interactions
Optimize knowledge management and content consumption for AI assistants and LLM-based solutions
Advise stakeholders on AI, automation, and emerging customer engagement technologies
Support organizational change initiatives related to customer service transformation
Drive improvements across customer experience and service delivery processes
What You Bring
Proven experience leading Digital Customer Services initiatives
Strong Customer Experience (CX) and Customer Service expertise
Understanding of AI-powered customer assistants and conversational AI technologies
Experience with Generative AI and LLM-based customer interaction solutions
Experience gathering and documenting business and operational requirements
Ability to bridge business needs and technical solution delivery
Experience driving automation and digitalization initiatives
Strong stakeholder management and facilitation skills
Experience operating in large and complex organizations
Strong communication skills in both business and technical contexts
Assignment Description
We are seeking a Senior Digital Customer Services Consultant
What You Will Work On
Lead initiatives that increase self-service adoption and customer process automation
Drive digital transformation within customer service and customer support functions
Identify and define business requirements related to digital customer services
Analyze customer journeys and service processes to identify improvement opportunities
Support the implementation of AI-driven customer assistants and intelligent service solutions
Define business and operational requirements for automation and service modernization
Collaborate with IT teams on solution design, implementation, and delivery
Ensure information structures and content models support AI-driven customer interactions
Optimize knowledge management and content consumption for AI assistants and LLM-based solutions
Advise stakeholders on AI, automation, and emerging customer engagement technologies
Support organizational change initiatives related to customer service transformation
Drive improvements across customer experience and service delivery processes
What You Bring
Proven experience leading Digital Customer Services initiatives
Strong Customer Experience (CX) and Customer Service expertise
Understanding of AI-powered customer assistants and conversational AI technologies
Experience with Generative AI and LLM-based customer interaction solutions
Experience gathering and documenting business and operational requirements
Ability to bridge business needs and technical solution delivery
Experience driving automation and digitalization initiatives
Strong stakeholder management and facilitation skills
Experience operating in large and complex organizations
Strong communication skills in both business and technical contexts
