IT Support Engineer

EMBL's IT Services team delivers and supports IT infrastructure and services across our sites in Heidelberg, Barcelona, Rome Grenoble and Hamburg. The Desktop Support team in Heidelberg provides high-quality first-level and desktop support to a diverse, international user community, while also managing key Windows backend services.
In addition, the team plays an important role in EMBL's scientific training mission by providing and maintaining IT training environments for the EMBL Advanced Training Centre.

We are looking for an experienced, service-oriented IT Support Engineer to join our Desktop Support team at EMBL Headquarters in Heidelberg.

Your role

• Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
• Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).
• Configure and maintain user environments, including accounts, network access, printing, and email services.
• Diagnose and resolve hardware and software issues across supported platforms.
• Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction.
• Track, document, and manage support requests in line with IT service management best practices.
• Contribute to the continuous improvement of IT services, infrastructure and user experience.

You have

• At least 2 years of professional experience in an IT support environment.
• A degree in computer science or equivalent practical experience.
• Hands-on experience managing and supporting Windows, Linux and macOS systems, including desktop and mobile platforms.
• Familiarity with Microsoft Active Directory, Exchange and Microsoft 365 services.
• Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services.
• Knowledge of virtualisation and VDI technologies (e.g. VMware Horizon).
• Strong analytical, troubleshooting and organisational skills.
• Excellent communication skills and fluency in English.

You may also have

• Experience with enterprise software deployment and configuration management tools (e.g. Microsoft SCCM, JAMF Pro).
• German language skills.

Contract length: 3 years - renewable up to 9 years

What we offer
Salary: Grade 6 (monthly salary starting at €4.580, 37 after tax, and before 13% EMBL social security deductions, plus other paid benefits).

Why join us

EMBL is curiosity-driven, community-oriented and international. As an inclusive, equal opportunity employer, we believe that diversity enables us to collaborate more effectively and be innovative in our approaches. We are, therefore, committed to creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. 

We encourage applications from individuals who can complement our existing team - we believe that success is built on having teams whose backgrounds and personal experiences reflect the diversity of the populations that our science serves. We actively encourage applications from all genders and cultures, ethnic groups and all demographics to help us avoid perpetuating biases and oversights at this transformational point in our people strategy. 

Enjoy lots of benefits:

• Financial incentives: Salary free of income tax, Monthly family, child and non-resident allowances, annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
• Flexible working arrangements
• Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)
• Generous time off: 30 days annual leave per year, in addition to public holidays
• Relocation package including installation grant (if applicable)
• Campus life: Free shuttle bus (Heidelberg), library, subsidised on-site cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)
• Family benefits: Kindergarten (Heidelberg), 10 days of child sick leave, generous paid maternity/parental leave and monthly family & child allowances
• Benefits for international newcomers: Visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non-resident allowance.
• For detailed information please visit our employee benefits page here

What else you need to know

• International applicants: We recruit internationally and successful candidates are offered visa exemptions. Visit our International Applicants page, to find out more.
• EMBL is a signatory of DORA. Find out how we apply DORA principles to our recruitment and performance assessment processes here .
• Diversity and inclusion: At EMBL, we believe that diverse teams drive innovation and scientific excellence. We encourage applications from candidates of all genders, identities, nationalities and/or any other diverse backgrounds.
• How to apply: To apply please submit a cover letter and a CV through our online system. Applications will close at 23:59 CET on the date shown below. We aim to provide a response within two weeks after the closing date.