Product Owner - Digital Post-purchase

Job Description

From ideas to reality. Decode the future.

At Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

All about the role:

As aftermarket sales Product Owner, you will be responsible for designing, implementing, and maintaining business processes to ensure efficiency and compliance for aftermarket sales and services. You will be part of the product team within IT EMEA/APAC, working cross-functionally with product, engineering and bunsiess owners to ensure that our products meet the needs of our customers and align with our business goals.

You will work closely with business stakeholders to define requirements for the core commerce platform, manage the sales backlog, monitor development team deliveries, and coordinate cross-functional dependencies with Contact Centers, Service Operations, Finance, Online Services, and B2B Operations.

What you'll do:

• Provide guidance to engineering and commercial teams on process-related matters and foster a culture of process and product excellence.
• Mirror Key Users (KU) in the markets and responsible for running KU forums. Collaborate with business stakeholders to identify process and product improvement opportunities.
• Work with technical teams to ensure processes are supported by appropriate tools and systems.
• Ensure processes facilitate smooth delivery of product features across the product areas.
• Monitor product performance, business adoption and business & tech KPIs to implement corrective actions when necessary.
• Consolidate the sales backlog across multiple product areas. Manage process-related tasks and prioritize improvements based on business impact.
• Support with developing a roadmap for process enhancements to support organizational goals.
• Create and update process documentation, analyse the requirments and transfer it into detailed requirement specification for development team, support commercial counterparts centrally and locally to drive adoption of standardized processes across the organization.

Who you are:

You have a strong understanding of cross-functional business processes, systems, and postpurchase operations, with knowledge of sales, service, and financial flows and have proven experience working in product team. You are a hands-on problem solver who can translate business needs into process improvements and solutions that drive commercial growth.

Qualifications:

To be successful in this role, we believe that you have good prioritization skills and the ability to go into details without losing focus of the bigger picture.

• 3+ years as Process Owner/Product Owner or similar role in digital solutions supporting aftermarket sales, service, finance
• Bachelor's degree in Business, Finance, Computer Science, or a related field.
• Strong product mindset and understanding of Agile methodologies and experience working in Agile teams.
• Proficiency in Jira and/or Github for managing product backlogs and sprints.
• In-depth knowledge of aftermarket sales processes (sales orders, payments, invoicing, refunds) related to services, extended warranties, spares, consumables & accessories
• Understanding of fulfillment and logistics processes, especially in the context of spare parts, consumables and accessories is a plus
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Curious, self motivated and problem solver
• Ability to manage multiple priorities and work in a fast-paced environment.
• Fluent in English with strong written and verbal communication skills
• In-depth knowledge of the sales & distribution and finance domain in SAP (e.g. SD/GL/AP) would be beneficial

Where you will be:

This is a full-time position based in Electrolux Group's headquarters in Stockholm in the Stadshagen district of Kungsholmen.

We offer 20% workplace flexibility, while maintaining the collaboration, connectivity, and team spirit that come from working together at our Global Headquarters.

With more than 60 nationalities under one roof, you will be part of a dynamic international environment where English is the common language and diversity is part of everyday life.

Benefits highlights:

• Generous vacation allowance and a range of family-friendly benefits, including extended paternity leave.
• Comprehensive insurance coverage.
• Discounts on our award-winning Electrolux products and services.
• Extensive learning and development opportunities, with flexible career paths.
• Access to in-house sports facilities.

We look forward to receiving your application!

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.