Order Management Specialist

Order Management Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB's Electrification business is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel. The Order Management Specialist is the first point of contact for customers and business partners of ABB Electrification in Sweden. Your mission is to make sure customers get the best possible experience while doing business with us, by helping and supporting them from order registration to invoice, and by ensuring that all their inquiries get timely and professionally answered. Reporting to the Swedish Customer Operations Manager and using your customer service skills and knowledge, you will aid the Swedish Sales team by reacting to customer inquiries.

Your responsibilities

• Deliver effective solutions to customers with order-related queries by coordinating with internal resources to resolve the requests.
• Act as a subject matter expert in our ERP system and support the team with improving and increasing the number of electronic orders. This also include analyzing and improvement of the existing setup.
• Proactively monitor the status of orders, deliveries, and invoicing processes.
• Be accountable for clear, continuous and complete communication to customers.
• Ensure that all customer inquiries are solved in a timely manner and support in any necessary need of escalation and expediting.
• Ensure positive customer experience by giving customers regular updates, clarifications, and explanations.
• Master Customer Operations processes and policies to ensure consistency and effectivity in all our deliverables.
• Think out of the box, identify improvement areas and new service development possibilities.

Your background

• 5 or more years of experience in Customer Operations/Customer Services working with order handling, customer communication and delivery monitoring and follow-up.
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
• Ability to handle many tasks at the same time with great self-management skills and openness to changes.
• Strong Knowledge of SAP, Sales Force and in evaluating and improving electronic order flows.
• Good analytical skills and ability to work in a structured way towards hard deadlines.
• Experience and understanding of customer segments, such as: OEM, Panel builders, Machine builders and Distributors is beneficial.
• A collaborative, solution-focused approach, and strong written and spoken communication skills.
• Business Administration Degree or equivalent working experience.
• Fluency in English and Swedish, written and spoken alike, is a must as you will be working as part of a global organization.

More about us

Recruiting Manager Mathias Elisson, +46 705 32 02 37 will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Francisco Palomino, +46 730 26 00 08, Unionen: Mikael Dahlberg +46 730 75 00 02. You are welcome to apply the latest 8th of October. Please note that selection is ongoing and the position may be filled before last day of application. We look forward to receiving your application (PDF documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. #LI-remote