Lead Consultant - Digital Workplace (DWP) Program Manager

Job Description

Role - Lead Consultant Digital Workplace (DWP) Program Manager

Location- Gothenburg Sweden

Compensation- Competitive (including bonus)

Job description
Lead end-to-end Digital Workplace programs, driving workplace transformation, service delivery, governance, financial performance, and stakeholder management across Microsoft 365, End User Computing, Collaboration, Mobility, VDI, and Service Desk domains.
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Key Responsibilities

-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in">• Lead large-scale Digital Workplace transformation and managed services programs.

-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in">• Manage program scope, schedule, budget, risks, dependencies, and escalations.

-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in">• Drive governance, reporting, and executive stakeholder engagement.

-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in">• Own financial performance, resource planning, forecasting, and change requests.

-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in">• Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.

-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in">• Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.

-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in">• Coordinate cross-functional, global teams and external partners to achieve business outcomes.

-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in">• Identify automation and innovation opportunities to enhance user experience and operational efficiency.

Key Skills

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Program & Portfolio Management

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Digital Workplace & M365 Services

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Stakeholder & Vendor Management

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Financial & Commercial Management

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Risk, Governance & Compliance

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Service Delivery & ITIL

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Leadership & Team Management

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Executive Communication & Presentation

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Success Measures

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• On-time and on-budget delivery

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• SLA/KPI attainment

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Customer satisfaction and adoption

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Revenue and margin achievement

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Service quality and operational excellence

-.25in;mso-list:l2 level1 lfo2;tab-stops:list .5in">• Successful business transformation outcomes

Responsibilities -

-.25in;mso-list:l1 level1 lfo3;tab-stops:list .5in">• Lead large-scale Digital Workplace transformation and managed services programs.

-.25in;mso-list:l1 level1 lfo3;tab-stops:list .5in">• Manage program scope, schedule, budget, risks, dependencies, and escalations.

-.25in;mso-list:l1 level1 lfo3;tab-stops:list .5in">• Drive governance, reporting, and executive stakeholder engagement.

-.25in;mso-list:l1 level1 lfo3;tab-stops:list .5in">• Own financial performance, resource planning, forecasting, and change requests.

-.25in;mso-list:l1 level1 lfo3;tab-stops:list .5in">• Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.

-.25in;mso-list:l1 level1 lfo3;tab-stops:list .5in">• Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.

-.25in;mso-list:l1 level1 lfo3;tab-stops:list .5in">• Coordinate cross-functional, global teams and external partners to achieve business outcomes.

-.25in;mso-list:l1 level1 lfo3;tab-stops:list .5in">• Identify automation and innovation opportunities to enhance user experience and operational efficiency.
Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.