IT Support Technician

The European Spallation Source (ESS) is one of the largest science and technology infrastructure projects being built today. ESS will soon be the world's most powerful source of neutrons, providing researchers with unique opportunities to explore the structure of materials at the atomic level. Neutron scattering at ESS will address critical questions in physics, chemistry, geology, materials science and life science.

About the role

As a valued member of our IT Helpdesk team consisting currently of 5 colleagues, you will play a central role in ensuring smooth and effective IT Support at ESS. Your primary responsibilities will include resolving incidents and service requests, either registered in our ticket system or reported directly by users visiting the IT Helpdesk. Collaborating closely with your colleagues you will tackle a variety of tasks such as installations, installations and maintenance of laptops and workstations, support of equipment, systems and applications.

To thrive as an IT Support technician at ESS, you bring a natural flair for service and enjoy delivering quality and long-term solutions. You are equally comfortable working independently or as part of a team, and you appreciate and understand the importance of structured processes and thorough documentation. You value the opportunity to learn new things and enjoy working in a fast-paced organisation. Your responsiveness to user inquiries and enthusiasm for interacting with people will be key to your success in this role.

This is a full-time permanent position with a 6 months' probationary period based at the ESS Campus in Lund, Sweden.

Day-to-day, you will:

Support users directly at the physical IT service desk, remotely or by phone

Manage and resolve service requests and incidents registered in case management system

Deploy and configure laptops and mobile devices and manage replacements

Install and configure workstations used across the ESS site

Diagnose and resolve computer hardware and software problems

Troubleshoot operating-system and driver issues

Troubleshoot user account, password, permissions and accesses

Troubleshoot basic network-related problems

Troubleshoot basic issues with meeting rooms equipment and connections

Troubleshoot printers and connection issues

Handle IT assets, equipment inventories and lifecycle management

Collaborate with your team and other functions to solve issues

About you:

Minimum 2 years of relevant professional experience in IT Support and IT service desk, or a comparable technical support function or equivalent education

Experience providing IT Support to users in a larger company

Practical experience with installations, configurations, diagnosing and resolving issues with Windows- and macOS based laptops and workstations, peripherals and connectivity issues. Practical experience with Linux is an advantage

Experience in advanced hardware troubleshooting of laptops and workstations

Experience supporting specialized workstations like scientific workstations is an advantage

Strong knowledge in Mac OS, Windows, iOS and preferably Linux distributions as an administrator or power user

Experience with meeting room support and troubleshooting (Crestron- and Poly control systems)

Experience with Microsoft Active Directory, and Microsoft 365

Experience contributing to knowledge bases and technical documentation

Ability to communicate technical matters clearly to users with different levels of technical knowledge

To apply:

If you see yourself in what we're looking for, please provide your CV and motivation letter in English by clicking on "apply" and follow the instructions, latest by October 4, 2026. Please be aware that we can only accept direct applications made via the ESS website.

Certain roles at ESS require enhanced security screening processes, which will be performed as part of the recruitment and onboarding process.

For more information regarding the ESS recruitment process, please contact Louise Jönegård - Recruiter at mailto:louise.jonegard@ess.eu For further information regarding the position, please contact Anette Smedberg-Haukka - Group leader IT Helpdesk & Support - via mailto:anette.smedberghaukka@ess.eu

For trade union information, please contact Unionen representative Nerusha Naicker on mailto:erusha.Naicker@ess.eu or SACO/Swedish Association of Graduate Engineers representative Marc Kickulies at mailto:marc.kickulies@ess.eu

We look forward to receiving your application soon!