Fleetcare Manager

Role Summary

If you're passionate about building strong relationships, delivering outstanding customer service, and successfully managing competing priorities, we'd love you to join our welcoming Fleet Care Team.

Job Responsibilities

Life at Scania
At Scania, our people are our greatest asset. Being part of the Scania family means building an exciting future within a workplace guided by our strong and inclusive core values: Customer First, Respect, Team Spirit, Responsibility & Elimination of Waste.

We offer a collaborative and supportive environment where you can grow your career while contributing to a sustainable and innovative future.

What You'll Do
As a valued member of the Fleet Care Team, you will play a key role in delivering exceptional service and support to our customers. You will be responsible for the end-to-end management of your client portfolio, ensuring Fleet Care Agreements are proactively managed and delivering positive outcomes for customers through effective stakeholder engagement and collaboration with subject matter experts.
In this role, you will:

• Take ownership of your allocated client portfolio and build strong, trusted relationships
• Coordinate, schedule, and prioritise planned maintenance activities to ensure minimal disruption and maximum efficiency
• Negotiate and facilitate the best possible outcomes for customers and stakeholders
• Prepare and deliver customer reports in line with agreed service requirements
• Proactively manage and strengthen after-sales relationships, ensuring a positive customer experience and high levels of satisfaction

Who You Are
To be successful in this role, you will bring a customer-focused mindset, strong relationship-building skills, and the ability to manage multiple priorities effectively. You will ideally have:

• Proven experience engaging and managing a diverse range of stakeholders
• A strong ability to understand, balance, and meet stakeholder needs and expectations
• Excellent verbal and written communication skills
• A proactive, self-motivated approach with the ability to work independently
• Strong organisational, planning, and prioritisation skills
• An understanding of servicing and maintenance requirements within the automotive industry (preferred)
• Previous experience within the heavy vehicle, automotive, or a related industry (preferred)

What We Can Offer You
At Scania, we are committed to creating an environment where our people can thrive. In return for your contribution, we offer:

• A supportive, collaborative, and inclusive team culture
• Hybrid and flexible working arrangements (where applicable)
• Access to exclusive discounts across retail, travel, dining, and entertainment
• A competitive salary package plus an annual bonus opportunity
• The opportunity to be part of an innovative organisation shaping the future through digitalisation, autonomous vehicles, electrification, and sustainability initiatives
• Career development and progression opportunities within a growing business
• Paid Parental Leave

If you're looking for an opportunity to build a rewarding career with a forward-thinking organisation and a team that genuinely values its people, we'd love to hear from you.

To apply
If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. "Apply now" and submit your CV.

To apply for this role, you will require full New Zealand or Australian working rights

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages

Requisition ID: 31134

Number of Openings: 1.0

Part-time / Full-time: Full-time

Permanent / Temporary: Permanent

Country/Region: AU

Location(s):
CAMPBELFIELD, VICTORIA, AU, 3061

Required Travel: 0-25%

Workplace: Hybrid