FAE/ Field Support Manager

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

The Role:

We are looking for our next team member to help drive a new era of computing into the datacenter & commercial clients for enterprise accounts by engaging with key end users and platform and partners to demonstrate AMD technology differentiators addressing their business needs in real world usage scenarios. To be responsible for providing technical support to commercial end user accounts within their defined region(s) or vertical market(s). This position is accountable to the commercial sales team and the field engineering director for all aspects of technical engagements required to support sales and account objectives. The ideal team member will also occasionally provide training to teammates and assist them with their own unique challenges.

The FAE will cultivate a deep technical understanding of client, workstation or server processor architecture, operating systems (Windows / Linux) or hypervisors (ESXi, KVM, Hyper-V) and application software. The successful FAE will leverage the synthesis of this knowledge to understand application performance at the system up to datacenter level and guide the customer.

The Person:

• Pre-Sales experience: strong ability to translate complex technical architectures into clear value propositions for enterprise customers.

• Knowledge on commercial clients (desktop/laptops) or server (cpu or gpu) at hardware & Operating System levels. System administrator experience is a plus.

• A good balance of hardware, system architecture and software expertise

• Ability to cultivate strong internal (sales, marketing, engineering) and external (customer) relationships. Demonstrated history of success in developing and maintaining such relationships.

• Hands-on experience in the setup and configuration/deployment of systems

• Proven experience as a senior level engineer (or equivalent technical role)

• Native speaker of the country where the position is offered. Capacity to also present and handle business and technical discussions in English.

• Willing to learn

Key Responsibilities:

• Articulate AMD based technology offerings across multiple market verticals

• Provide hands-on, expert-level technical assistance to end-users & partners

• Partner with other AMD and vendor subject matter experts to build specific customer solutions

• Analyze vendor product solutions and evaluate product performance based on customer needs

• Provide technical assistance to sales in the design and integration of customer applications using AMD based solutions

• Install and test solutions in-house, as required, to ensure successful deployments and evaluations

• Lead technical design sessions; architect and document technical solutions that are aligned with end-user objectives

• Design and manage the execution of evaluations to ensure a quality solution is delivered

• Capture a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors

Preferred Experience:

• Demonstrated knowledge in one or more market verticals including datacenter virtualization, high performance computing, workstation, or commercial clients.

• Proven understanding of client or server software ecosystem in one or more areas including OS/hypervisors.

• Good working knowledge of client or server hardware ecosystem

• Experience in application/workload profiling, tuning and performance assessment is a plus

• Experience in workstation or datacenter Graphics (Professional ISV, AI/ML, GPGPU) is a plus

Academic Credentials:

Bachelor's degree in a Technical discipline or equivalent (Computer Science or Electrical Engineering preferred)

Location:

Sweden: Stockholm preferred

Travel:

40%

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.

This posting is for an existing vacancy.