Director to Customer – Management Consulting

Om jobbet

Are you an experienced professional Director with 12+ years of experience within front-office and customer strategy looking for the next step in your career?

Our Management Consulting practice is expanding to meet our clients' rising and changing demand. We work with many of Sweden's most interesting organisations, and we need more leaders in our journey. This is an exciting opportunity for you to join a growing, high-performing team at the forefront of customer excellence.

About the role

As part of KPMG's Customer & Operations practice, you will lead engagements that help our clients drive profitable growth and transform their businesses through performance improvement projects. You will support clients in defining their market and customer strategy, design their customer journey and enable efficient front-office functions to deliver the best customer experience. Many projects involve CRM solutions or analytical tools that help turn data into action.

Beyond this, you will play a vital role in shaping KPMG's growth agenda by identifying new business opportunities, leading commercial dialogues, building senior client relationships and contributing to the development of our people, methods and go-to-market offerings. The role can be placed in Stockholm, Gothenburg or Malmö, depending on your location and preference.

We believe that you:

• Have a Bachelor's or Master's degree in Business, Engineering or a related field
• Have 12+ years of experience in management consulting or relevant industry roles
• Have led strategy and transformation projects related to customer experience, go-to-market, commercial strategy, customer insight or similar
• Are confident working with senior stakeholders
• Have strong leadership skills and enjoy developing people and teams
• Possess strong business acumen and a proven sales track record
• Are fluent in English, and ideally also in Swedish
• Experience in working with CRM platforms is considered a merit

What we offer

We believe in creating the right conditions for our people to grow. At KPMG Management Consulting, you will work in a dynamic environment where client impact, professional development and collaboration go hand in hand. You will help drive change across industries and contribute to a scaling business.

This is a unique opportunity to be part of a fast-growing practice and accelerate your career while shaping the future of operations for leading organisations. We offer:

• A high-impact leadership role in a fast-growing consulting team
• A collaborative and ambitious culture with skilled colleagues
• A flexible work environment with focus on personal and professional growth
• Clear opportunities for career progression

Application

You can apply with your LinkedIn profile, your CV, or both, depending on what suits you best. We review applications and are hiring on a rolling basis. If you have any questions please contact Amanda Geries, amanda.geries@kpmg.se .

We look forward to your application and for new colleagues to join our team!


About the company
At KPMG, we know that if we use and act on our insights together with the right people, we find opportunities everywhere. With 2000 employees in Sweden, Latvia and Lithuania, and a network of more than 265 000 experts in 143 countries across the globe, we are one of the world's leading professional services firms.

We offer expertise within advisory, audit and tax and legal services to many of our region's leading companies. We may support their organizational change, provide advice regarding risk and compliance, ESG reporting or development journeys, cyber threats, technology transformation, or finance strategy optimization. We also have experts within analysis, M&A and transactions, audit, tax and legal.