Digital Market Insights & Performance Analyst

Job Description

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams - the Centre of Excellence, and Risk & Control Management.

We are looking for a Digital Market Insights & Performance Analyst to support the successful rollout, adoption, and continuous optimization of our digital products across international markets.

This role sits at the intersection of analytics, product performance, and market enablement. You will leverage data, reporting, and structured insights to support decision making, identify optimization opportunities, and improve the adoption and effectiveness of digital capabilities across markets.

Responsibilities

Key Responsibilities

• Analyze digital product performance and translate data into actionable insights, recommendations, and stakeholder-ready reporting
• Support market rollouts, testing, feedback collection, and adoption tracking across international markets
• Identify trends, performance gaps, and optimization opportunities to improve user experience and digital performance
• Partner with Product, Markets, and Operations teams to support prioritization, roadmap discussions, and continuous improvement initiatives
• Support measurement frameworks, success metrics, and strategic reporting tied to digital initiatives and market performance
• Contribute to cross-functional alignment by providing data-driven insights and market intelligence to stakeholders

What You'll Do

• Act as a key link between Product, Markets, and Operations through analytics and insights
• Enable teams with reporting, market intelligence, and performance analysis that support decision making and prioritization
• Support rollout planning and market adoption through structured measurement and feedback processes
• Translate complex data into clear business stories and strategic recommendations
• Help shape improvements to digital products, operational efficiency, and market performance

Qualifications

• Strong analytical and problem-solving skills with the ability to translate data into business relevant insights
• Hands-on experience with digital analytics and reporting tools (e.g. Google Analytics or similar platforms)
• Experience working with dashboards, reporting, and performance measurement
• Strong communication and stakeholder management skills
• Comfortable working across multiple teams and international markets
• Curious, proactive, and solution-oriented mindset focused on continuous improvement

Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.