CUSTOMER SUPPORT SPECIALIST

CUSTOMER SUPPORT SPECIALIST

SAS Customer Service handles millions of customer interactions annually across numerous markets with the support of dedicated contact centers. We're on an exciting journey to redefine customer service -focusing on fraud prevention, digitalization, automation, and process development - to meet evolving customer needs while ensuring efficiency and cost-effectiveness.

We're looking for Customer Support Specialists to join our Stockholm office to strengthen our in-house operational team. If you have experience in fraud prevention, the Amadeus reservation system, or loyalty programs, we'd love to hear from you!

As a Customer Support Specialist, you'll deliver high-level support to our contact centers, corporate customers, and internal teams. You'll:

• Provide expert vendor support and ensure quality assurance.
• Conduct onsite training, floorwalking, and online quality checks.
• Handle escalated cases and direct interactions with premium customers.
• Support SAS departments in reservations, products, and customer journeys.
• Detect and report fraud while improving work processes and instructions.

What You Bring:

• Customer Service Expertise: Experience with phone, chat, and email support.
• Technical Knowledge: Proficiency in Amadeus (bookings, fares, reissues) and tools like Salesforce and Power BI.
• Airline Industry Experience: Broad aviation knowledge is a plus!
• Languages: Strong English skills and a good understanding of Nordic languages.

Who You Are:

• Customer-Centric: Empathetic and service-oriented.
• Proactive personality: Able to take initiative and adapt in a fast-paced environment.
• Team Player: Collaborative and ready to multi-task as needed.

What we offer:

At SAS, you'll enjoy attractive travel benefits, free gym access, and a solid pension scheme. We offer great opportunities for professional growth in an international environment. Our Frösundavik office provides a gym, restaurant, café, and convenient services, located in a green area near Hagaparken. It's easily accessible by bus, commuter train, and bike paths.

Other of Importance

• This position is in Stockholm (SAS Head Office in Solna/Frösundavik).
• We offer a hybrid work model, allowing you to work both from home and the office.
• Some travel to vendor sites and other SAS offices will be required.
• Type of employment: Full-time.
• Desired start date: March 1 or as soon as possible.

Does this sound like you?

Please send us your resume and cover letter before 01 February. If you have questions about the position, you're welcome to contact Rasmus Alex Thunø (recruiting manager), at rasmus.thuno@sas.dk.

We look forward to receiving your application!

SAS, Scandinavia's leading airline since 1946, operates from its principal hub at Copenhagen Airport (CPH), complemented by hubs in Oslo (OSL) and Stockholm (ARN). Our mission is to connect Scandinavia with the world and the world with Scandinavia. Each year, SAS serves more than 25 million passengers and transports 55 tons of cargo to 135 destinations across Europe, the USA, and Asia. With a passionate workforce of over 10,000 colleagues, we collaborate with partners and customers to drive transformative changes in aviation. We are committed to achieving net-zero emissions by 2050, embodying the visionary spirit of our founders: "To move from the old to what is about to come, is the only tradition worth keeping". Innovation and societal progress are at the heart of everything we do. For more information, visit our website at www.flysas.com or follow us on social media for the latest updates and promotions.