Customer Success Manager
Zynca CRM ABSammanfattning
Zynca is seeking a Customer Success Manager to enhance customer relationships post-sale, focusing on onboarding, support, and ensuring customer satisfaction. This role is pivotal as Zynca prepares for significant growth in customer acquisition by Q3 2026. The position involves direct interaction with customers to maximize their experience with Zynca's products, making it essential for someone with a background in SaaS or service-heavy environments. The role is based in a collaborative company, aJobbet i korthet
Anställningstyp
tillsvidareanstallning
Arbetstid
heltid
Förmåner
Opportunity to shape the Customer Success role and processesCollaborative company culture with direct feedback and quick decision-makingFocus on full customer experience across departmentsFlexibility to adapt the role or workplace to individual needs
Ansök senast: 2026-11-24
Publicerad: 2026-05-28
Beskrivning
Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an 🔥 extraordinary product experience.
While 🦕 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that 🌟 simplifies every aspect of your work.
In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company.
🚀 Customer Success Manager
As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale.
🎯 The right fit
We believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales.
You are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks.
You like being close to the customer, and you care about whether the product actually makes their work easier.
💡 About the role
What you'll be doing:
- Own the customer experience after a contract is signed
- Onboard new customers and make sure they get started properly
- Act as the first point of contact for customer questions and support
- Follow up on usage, adoption and customer satisfaction
- Help customers get more value from Zynca over time
- Own renewals and reduce the risk of churn
- Collect customer feedback and turn it into clear input for product, sales and leadership
- Build the routines, processes and communication needed before we scale customer acquisition
🥳 Company culture
You will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission.
We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area.
Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works.
🎉 Interested?
Does this sound like the right role for you? If so, don't hesitate to apply!
We'd love to hear from you!
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
While 🦕 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that 🌟 simplifies every aspect of your work.
In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company.
🚀 Customer Success Manager
As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale.
🎯 The right fit
We believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales.
You are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks.
You like being close to the customer, and you care about whether the product actually makes their work easier.
💡 About the role
What you'll be doing:
- Own the customer experience after a contract is signed
- Onboard new customers and make sure they get started properly
- Act as the first point of contact for customer questions and support
- Follow up on usage, adoption and customer satisfaction
- Help customers get more value from Zynca over time
- Own renewals and reduce the risk of churn
- Collect customer feedback and turn it into clear input for product, sales and leadership
- Build the routines, processes and communication needed before we scale customer acquisition
🥳 Company culture
You will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission.
We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area.
Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works.
🎉 Interested?
Does this sound like the right role for you? If so, don't hesitate to apply!
We'd love to hear from you!
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Ansök till tjänsten
Customer Success Manager
OM FÖRETAGET
Zynca CRM AB
