Customer Service Representative/ Retention Specialist - Finnish Speaking - Fuengirola

Do you excel at building strong relationships and navigating difficult conversations with confidence? Are you someone who sees challenges as opportunities and thrives in a results-oriented environment? Are you based in southern Europe or planning to relocate to a sunny location?

If your answer is yes, this role could be exactly what you’re looking for! 🌟

We’re looking for a Retention Specialist to join a well-established team in sunny southern Europe, offering a competitive base salary along with generous performance-based bonuses. The role includes a fixed salary per month, with limitless commissions that allow motivated employees to boost their monthly earnings significantly!

Here’s What’s in It for You:

📌Comprehensive health benefits
📌Modern office near the coast
📌Team-building events
📌Structured onboarding
📌A supportive and inclusive work environment
📌Private insurance
📌The chance to grow within a dynamic, customer-focused team

What You’ll Be Doing:

As a Retention Specialist, your goal is to help clients rediscover the value of the services the client provides. Your key responsibility is to handle cancellation requests and transform them into positive interactions, ensuring that customers feel heard and understood.

Key Tasks:

• Listen carefully to clients' feedback and understand their reasons for leaving.
• Provide tailored solutions to meet each client's specific needs.
• Offer creative alternatives, such as discounts or flexible plans, to encourage clients to continue using the service.
• Ensure a positive outcome for each interaction, regardless of whether retention is achieved.

Our client’s focus is on providing customers with an exceptional experience they can rely on. Still, there are times when they need a reminder of the unique benefits they offer. Your role is to help bring that value back into focus.

What We’re Looking For:

• Previous experience in customer service. Experience in sales is an advantage.
• You are a motivated individual with a willingness to learn.
• Strong communication skills and the ability to handle challenging conversations.
• A results-oriented mindset, with a focus on achieving goals and delivering excellent service.
• A strong focus on customer needs and the drive to turn obstacles into successful outcomes.
• A team player who enjoys contributing to group efforts.
• Fluency in Finnish is essential for this role.
• Good level of English, spoken and written.
• It is a plus if you have a Spanish ID-number.

Start Date and Application:

🗓️ Start Date: As soon as possible
📄 Employment Type: Full-time (37.5 hours/week)
⏰ Working Hours: Standard office hours
📍 Location: Fuengirola
📞 +46 790 062 711
📧 isabel@swaysourcing.com

Join our client's teamin creating positive customer experiences while enjoying the benefits of working in a dynamic, welcoming environment by the coast!

Sway Sourcing is an innovative recruitment partner specializing in quickly and efficiently matching the right talent with the right company. Our primary focus areas include Finance, Administration, HR, Marketing, and IT, but we also possess the broad expertise and flexibility needed to deliver tailor-made recruitment solutions across all industries.

Although we are a relatively new player, we have already gained the trust of many of Sweden’s largest companies and operate both nationally and internationally. With offices in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the go-to partner for companies looking to stay ahead in their recruitment processes.