Client Manager / SDM

Location: Stockholm (Hybrid)

Be part of the team that makes circular technology happen!

We are 3stepIT

3stepIT is a global leader in circular technology management. We are helping organizations use technology smarter and more sustainably. For nearly 30 years, we've designed lifecycle solutions that finance, manage, reuse, and extend the value of technology - reducing waste and driving business impact.

We work at the intersection of technology, sustainability, and innovation. Our teams help customers boost productivity while building a more circular future.

Want to help shape the future of circular technology? Join us.

Role:Client Manager / SDM (representing the overall service delivery/customer success responsibility)

Reporting to:Customer Operations Manager

The Client Manager is responsible for managing large key customers throughout the entire customer lifecycle, according to the defined end-to-end customer process. The role ensures successful onboarding, implementation and ongoing service management of 3stepIT's circular technology services, tailored to the customer's business, processes and IT environment while balancing customer needs, service quality, cost and profitability.

Working closely with Sales, Customer Service, Service Delivery, internal stakeholders and partners, the Client Manager acts as a key customer contact and ensures customer satisfaction, loyalty and long-term value. The role also focuses on optimizing the customer lifecycle process and overall customer profitability, in line with the Customer Engagement Framework.

The Client Manager assumes overall service delivery/customer success responsibility for a defined portfolio of large key customers (such as Enterprise accounts), with the scope and complexity of the role depending on the size, complexity and service content of the portfolio.

Please note that the Client Manager role does not include commercial responsibility; such responsibility remains with Sales.

Your impact

• Lead the implementation and integration of 3stepIT's circular technology services throughout the customer lifecycle.

• Manage the customer journey from onboarding and implementation through renewals, end-of-life (EOL) and REstepIT.

• Ensure agreed services and processes are delivered with the right quality, cost and customer value.

• Ensure a smooth transition to Customer Service and Shared Service Center teams and provide guidance to customers on using our services and processes.

• Build strong, long-term customer relationships through regular service reviews and operational meetings.

• Monitor customer needs, satisfaction and service experience, proactively identifying and addressing improvement opportunities.

• Identify opportunities to develop customer relationships and work closely with Sales to support account growth.

• Coordinate with internal teams and external partners to ensure seamless service delivery and translate customer needs into clear actions.

What you bring with you

• Strong understanding of circular technology services (including IT HW ecosystems) and the ability to adapt them to different customer needs, business processes and IT environments.

• Good understanding of IT environments, integrations and technologies such as MDM, Intune, APIs and DaaS, with the ability to discuss technical topics with customers and IT providers.

• Strong customer communication and relationship-building skills, with the ability to work effectively with people at different organizational levels.

• Ability to lead and coordinate activities across different teams and move customer needs forward without formal authority.

• Analytical and problem-solving mindset, with a structured approach to KPIs, reporting and continuous improvement.

• Ability to manage multiple priorities and complex customer situations while remaining organized, proactive and solution-oriented.

• Strong sense of ownership and accountability, with the initiative to take action and drive things forward.

• Genuine interest in IT trends, systems and service management, and the ability to turn new insights into practical improvements for customers.
• Fluent Swedish skills

Why join us?

We're building something meaningful and growing fast.

• Impact & ownership - You'll shape how we build our global organization

• Global exposure - Be part of an international team, working closely with colleagues across Europe and North America

• Growth environment - A company where you can influence, improve, and develop

• Purpose-driven work - Contributing to sustainability through circular technology

We want you to able to Be Your Best in your job - and we will support you in this. We're a community that supports each other and works together to get things done. Collaboration is at the heart of how we operate: people and leaders are easy to approach and engage, and fresh ideas are always welcomed.

Our culture is friendly, forward-thinking, and focused on helping you grow. Here, you'll have room to develop, contribute to something bigger, and feel recognized for the impact you make every day.

And what's in it for you?

• Recognition & Rewards- Bonus programs and excellence awards

• Continuous Learning- Development programs, coaching, and workshops

• Wellbeing Focus- Flexible culture, health initiatives, and work-life balance

• Fun & Connection- Team challenges, sports activities, and annual events

Contact details:For further questions, please contact our Customer Operations Manager Jannicke Norén via jannicke.noren@3stepit.com or Talent Acquisition Partner Noora Forss via noora.forss@3stepit.com .

Please note, we do not accept applications via email.

Closing date:We review applications on an ongoing basis and encourage you to apply as soon as possible. Please submit your application no later than the 20th of September.