Tool Service Center Team Leader (Operations Manager)

Lead a high performing shop team and grow into your next big career step

We're hiring a Tool Service Center Team Leader in a pivotal leadership position, to lead one of our Tool Service Center (TSC) shop teams, at one of Hilti's state-of-the-art regional operations centers. You will be reporting directly to the Tool Service Center Manager and be a key member of the Management Team. In this role, you will hold responsibility for operational excellence and leadership on the production floor. Our TSC's promise is simple: Be the best productivity partner for our customers by delivering the best value proposition, and differentiated service level with impeccable quality and short lead-time.

While experience in the production and process-oriented environment is an advantage, what truly matters is your ability to plan effectively, lead and inspire people, and deliver results through smart, efficient processes

What You'll do

In this role, you will:

• Lead daily operations: Oversee end-to-end shop performance by planning resources, scheduling work, allocating tasks, and ensuring a smooth flow - from tool intake and analyzing through repair, quality assurance, and on-time dispatch
• Develop and empower your team: Provide hands-on coaching and leadership to team-members, technicians and operators, translating strategy into daily execution. Build capabilities where they matter most and foster a culture rooted in safety, accountability and continuous improvements
• Drive performance and operational excellence: Monitor and improve key performance metrics - including quality, turnaround time, efficiency, and first-time-right; while closing each day with a clear plan to deliver on tomorrow's commitments
• Collaborate across the supply chain: Work proactively with sales, marketing, logistics, suppliers and customer service to ensure readiness, alignment and seamless flow and operations
• Make impactful decisions: Act with confidence in a fast-paced global environment, handling both operational and strategic decisions - effectively operating as the leader of your shop
• Ensure compliance and safety excellence: Maintain a safe and compliant work environment by securing correct hazardous-goods labeling, proper handling procedures and full readiness of parts, materials and tooling to support uninterrupted operations

What You'll Bring

What you'll bring to succeed and grow with us:

• Engineering foundation: Bachelor's or Master's degree in Engineering (or equivalent), complemented by 1-3 years of relevant professional experience
• Emerging leadership: While formal people-lead experience is an advantage, you have successfully led projects and/or informal teams. You know how to motivate others, create structure and uphold high standards
• Operational excellence: Knowledge of Lean production, Kaizen, Six Sigma, 5S, PowerBI etc. Strong skills in resource planning, prioritization and problem-solving. You are calm under pressure, resilient and able to make fair, clear and data-driven decisions when stakes are high
• People-centric communication: Grounded, curious and engaging, with the ability to translate data into insights and articulate the "why" behind decisions in a way that brings people along
• Growth mindset: A continuous learner who is eager to develop into broader leadership roles and open to future international assignments
• Tools & systems proficiency: Comfortable working with ERP systems; experience with SAP is a strong merit
• Fluency in English and Swedish. Spoken and written

What's In It for You

This is a development role designed to accelerate your career, giving you the chance to step into larger leadership positions such as Tool Service Center Manager and beyond, with opportunities for international rotation. You'll make a visible impact by running an operation where your decisions directly improve speed, quality, safety, and customer productivity. At Hilti, you'll join a values-driven, high-performance culture that prioritizes people development, feedback, and growth. We offer a competitive package of compensation plus an annual bonus, linked to both market and shop performance and an attractive benefits package that supports your well-being and work-life balance. This is an on-site role with clear KPIs, strong support to help you ramp up quickly, and the stability to focus on what matters most - leading your team and driving results.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Ready to take your next big step?
Apply today with a short note on why this role motivates you and why you're the right fit. Please include concrete examples of how you've lifted team performance and KPIs. We look forward to seeing your application and how you match the role.

Click through the 'Apply Now' button where you will be asked to upload your CV (in English) and answer a couple of short questions - the whole process should take around 90 seconds. If you need any support with your application, please contact Recruiter Filippa Rise, filippa.rise@hilti.com. If you have any questions regarding the position, please reach out to Hiring Manager Egzon Mehmeti, Egzon.Mehmeti@hilti.com.

What you can expect when applying to a position with Hilti:

• We are committed to having all applications reviewed by a human and while nobody is infallible, we stand by our people centric approach to everything we do
• Once you submit your application you can expect to receive automated notifications from our system (triggered by our recruiting team)
• Applications that do not make it to the interview stage (with a hiring manager) will not receive personalized feedback.
• Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 and 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome. We wish you the best in your application process.