Technical Support Engineer Application Specialist

Om jobbet

The opportunity

We are looking for a Technical Support Engineer - Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting application‑related challenges across power systems and substation automation.

You will work closely with global customers as well as internal functions such as R&D, Application Engineering, Failure Analysis, and After Sales Service, contributing to high‑quality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability.

How you'll make an impact

Provide advanced technical support and consultation for customer application‑related issues

Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings

Resolve high‑complexity cases raised through the customer support portal in a professional and efficient manner

Guide customers on hardware and firmware upgrades as well as application optimization

Build and maintain strong customer relationships by delivering reliable technical support at a high technical level

Take ownership of assigned cases and manage priorities in a high‑workload, global environment

Contribute to continuous improvement of processes, tools, and ways of working

Your background

Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems

Minimum 5 years of experience in technical support, application engineering, or a similar role

Solid experience working in customer support services within an international environment

Strong knowledge of power systems, protection, and control

Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103

Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron)

Experience in commissioning and testing is considered a merit

Fluency in English, both written and spoken; additional languages are a plus

What we offer

Collective agreement

Flexible working time

Healthcare and wellness allowance

Excellent career opportunities within Hitachi Energy, both in Sweden and globally

Mentor support during onboarding

Continuous learning through training and development programs

A diverse and inclusive workplace with 70+ nationalities represented in Sweden

Supplementary compensation for parental leave

Employee Benefit Portal with thousands of discounts and perks

More about us

Are you passionate about technology and customer value? Do you enjoy solving complex technical challenges in a global environment? Applications will be reviewed on an ongoing basis so don't delay - apply today!

Hiring Manager Ziaedin Hassani, Ziaedin.hassani@hitachienergy.com, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Klas Koppari +46 107 38 13 45; Unionen: Fredrik W Nordin, +46 107 38 15 12; Ledarna: Frank Hollstedt, +46 107 38 70 43.

All other questions can be directed to Talent Partner Malin Johansson, malin.johansson@hitachienergy.com.