Team Manager KAM

Epassi's purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe. Founded in Finland in 2007, we were the first company in Europe (2008) to launch a mobile-payable employee benefit payment solution. Epassi has been recognized by the Financial Times as one of Europe's fastest-growing companies multiple times.

This is a pivotal role in Epassi's growth journey. You lead, develop and inspire a team of Key Account Managers across both the private and public sectors - and this is a role for someone who wants to build something, not just manage it.

What you will do day-to-day...

• Apply value-based selling - connect Epassi's offering to each customer's actual business goals using structured methodologies (Miller Heiman/APACTT)
• Ensure every KAM has a structured account growth plan - more products, more users, deeper engagement
• Hold full accountability for the KAM team's results within the Mid to X Large segment - monitor pipeline, churn and sales figures and act where needed
• Step in on complex or strategic customer cases and take on direct customer responsibility when needed
• Own execution of the local sales strategy and contribute to the Sales Leadership Group
• Collaborate closely with Customer Success to improve customer experience and team efficiency
• Nurture team members through consistent 1:1s, thoughtful performance dialogues, and personalised support plans where needed
• Shape team culture actively in line with Epassi's values: We grow together, We dare to care, We deliver with purpose and We champion customer success

What you bring to be successful with us...

• Documented experience leading a KAM team with a proven track record of revenue growth through upsell and cross-sell
• Strong practice of value-based selling - connecting customer goals to tailored solutions
• Experience with structured sales methodologies such as Miller Heiman or APACTT
• Full people management experience including salary-setting, recruitment and performance development
• Proficiency in CRM systems - HubSpot preferred - and AI-powered sales tools such as Gong

Your Track Record:

You have led a KAM team and can point to concrete results - revenue growth, team development and portfolio expansion. You have coached structured sales methodologies in practice and built lasting relationships across both private and public sector customers.

Your Language Profile:

• Swedish - fluent
• English - fluent (corporate language)

Your Competency Profile:

• Commercial Instinct: You see opportunity in existing customer relationships and know how to turn them into structured growth - through upsell, cross-sell and genuine value creation.
• Coaching Leadership: You develop people, not just performance - building skill, confidence and culture within your team rather than simply following up on numbers.
• Strategic Operator: You combine big-picture thinking with day-to-day execution - you can set a direction and then roll up your sleeves to make it happen.
• Clear Communicator: You translate strategy into clarity - whether in a 1:1, a team meeting or a cross-functional discussion, people know where they stand and where you are heading.
• Resilient Builder: You thrive in organisations on the move, embrace complexity and stay grounded when priorities shift.

Why You Should Join Us

• Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial, yet humble Epassians in a company that is constantly evolving.

• Work with a clear purpose - boosting everyday wellbeing - and contribute to building a secure foundation for millions of users across Europe.

• Thrive in an open culture with low hierarchy, where ownership, trust, and collaboration are central to how we work.

• Join a fast-growing tech company with a strong financial foundation, offering opportunities to grow together with us.