Solutions Engineer

Business Area:
Sales Engineering

Seniority Level:
Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

Cloudera Solutions Engineers are the technical leaders in the sales account team. We're a close-knit community and truly enthusiastic about our work, which gives us the opportunity to grow our personal reputation both internally and externally in the data community. We are responsible for securing the technical win in each sales opportunity and for building an ongoing relationship with our customers to ensure their business success with Cloudera technologies.

As a Solutions Engineer you will:

• Own the technical sales process from introductory meetings (net new sales) through post-sales (customer satisfaction, upselling, and subscription renewals)
• Supporting the technical needs of customers including discovering new use cases for Cloudera's technology
• Designing solutions for your customers' needs using Cloudera technologies, based on reference architectures and common patterns
• Demonstrating Cloudera products in a way that inspires your customers to say "yes" to Cloudera
• Partnering with your Account Managers to show your customers the true value of a Cloudera solution and drive successful sales
• Presenting product roadmap and vision to inspire your customers to think bigger
• Interfacing with other Cloudera teams to ensure your customers hear one Cloudera voice
• Advocating for your customers' needs to Product Management and Engineering
• Participating in external publicity and evangelism (conferences, meetups, webinars, blogs)

Achievements are aligned to a team goal with annual sales targets, as well as to your participation in knowledge exchange with peers and the wider community.

We're excited about you if you have:

• A passion for using technology to make a difference to people and organisations. We'll supply some amazing tools to help you with this and you'll provide the connection to use cases, which make it real for your customers
• A minimum of 3 years experience in a customer-facing role, ideally in a pre-sales context
• Bachelor's degree in related field of study or equivalent work experience
• Valid Security Clearance (Level 2 at the minimum)
• The ability to create and give technical presentations and demonstrations
• Experience with some of the following technologies:
  
  • Big Data, Data Warehousing or Relational Databases
  • One or more of the three major cloud service providers (AWS, Azure or GCP). Formal certification is not required, but would be a great thing to have
  • Data Engineering, Machine Learning and/or AI
  • Operations, Security and Data Governance within the enterprise
  • Unix or Linux
• Experience gathering and understanding customer business requirements
• Excellent written and verbal communication
• Problem solving skills
• A willingness to learn, a curiosity to discover and a drive to make your customers successful

What you can expect from us:

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone and Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits and Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups

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