ServiceNow ITSM Product Specialist - 18889

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for a Senior ServiceNow ITSM Product Specialist / Technical Project Lead

What You Will Work On

Lead ServiceNow ITSM initiatives from business needs and requirements through implementation

Coordinate initiatives together with Product Owners, process owners, platform teams, and business stakeholders

Lead workshops and translate business/process needs into technical requirements

Drive scope, solution design, planning, testing, training, and implementation

Ensure solutions follow ServiceNow best practices and OOTB functionality

Act as the bridge between ITSM processes, ServiceNow platform teams, and business stakeholders

Lead solution discussions and recommend appropriate technical approaches

Support initiatives such as Universal Request changes and Incident management

Support rollout of Workspace solutions to different user groups

Prepare ITSM for AI, Now Assist, automation, and related capabilities

Structure and manage backlogs, epics, features, and user stories

Drive technical teams and ensure progress without necessarily owning the detailed technical implementation

What You Bring

7+ years of professional experience / Senior level

Deep and current technical knowledge of ServiceNow ITSM

Experience leading technical projects within ServiceNow ITSM

Experience driving ServiceNow implementations or major platform changes

Strong understanding of business processes and technical ServiceNow solutions

Experience working with business stakeholders and technical teams

Experience with backlog, epics, features, and user stories

Strong understanding of OOTB functionality versus customizations

Good knowledge of:

Incident

Request

Change

Knowledge

CMDB

CSDM

Ability to lead and challenge solution discussions

Strong stakeholder management and communication skills

Fluent/professional Swedish communication skills