Service Now business architect (IRM)

Job Description

Accenture is ServiceNow's #1 and Most Comprehensive Partner. We are:

• 2025 Worldwide Global Elite Partner of the Year
• 2025 Worldwide GenAI Customer Value Partner of the Year
• 2025 Worldwide Telco Industry Partner of the Year
• 2025 EMEA Transformation Partner of the Year

We are expanding our ServiceNow Business Group in the Nederlands & Nordics and seeking visionary IRM ServiceNow Business Architects to help our clients transform their businesses, drive innovation, and achieve measurable outcomes.

Your Role as a ServiceNow IRM Business Architect

As a trusted advisor and technical leader, you will:

Participate in a transformation program where ServiceNow is being implemented to strengthen the client's risk and control environment, with a specific focus on Integrated Risk Management (IRM).

In this role, you will act as a bridge between business and IT, supporting the business organization throughout the requirement and design phases to ensure effective adoption of ServiceNow IRM capabilities. You will help translate risk, compliance, and control requirements into scalable ServiceNow solutions, ensuring alignment with regulatory expectations and internal governance frameworks.

Key responsibilities include:

• Supporting business stakeholders (risk, compliance, internal audit) in defining requirements for risk management, control frameworks, policy management, and issue remediation within ServiceNow
• Advising on best practices for structuring risk and control frameworks in ServiceNow, including taxonomy, hierarchies, and data models
• Guiding the business on how to efficiently leverage ServiceNow IRM modules (Risk Management, Policy & Compliance, Audit, Business Continuity Management, Issues Management)
• Acting as a trusted advisor in discussions with IT to ensure business needs are effectively translated into system design and configuration
• Driving alignment between business processes and ServiceNow capabilities, promoting standard platform adoption and minimizing customization
• Supporting workshops, requirement refinement, and backlog definition in collaboration with product owners and development teams
• Ensuring traceability between regulatory requirements, risks, controls, and remediation activities
• Contributing to governance, change management, and rollout of IRM capabilities across the organization

Qualification

What We're Looking For

• Deep ServiceNow Expertise: 5+ years across multiple modules (IRM/GRC, SecOps, ITSM and ITAM).
• Architectural Mastery: Strong knowledge of workflows, scripting, Flow Designer, Integration Hub, and enterprise integration patterns.
• Strategic Insight: Experience in enterprise security, architecture frameworks, discovery technologies, and data modeling.
• Leadership Skills: Ability to manage stakeholders, development teams, and complex delivery programs.
• Innovation Mindset: Familiarity with Now Assist, AI-driven capabilities, and modern delivery practices (Agile, Scrum, SAFe).
• Credentials: University degree in Computer Science or equivalent; certifications in IRM, ITSM, ITAM preferred.
• Language: Fluent in Swedish and English.

Why Join Us?

• Unmatched Training: Free access to ServiceNow training and certifications, including our exclusive CTA and CMA program.
• Cutting-Edge Projects: Work on large-scale, complex solutions for leading Global enterprises.
• Innovation at Scale: Be at the forefront of technology with AI and advanced ServiceNow capabilities.
• Global Community: Collaborate with the largest group of ServiceNow experts in the ecosystem.

Locations

Stockholm

Additional Information

Equal Employment Opportunity Statement

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.