Service Design Manager

Join our dynamic, fun, and impact-driven Product & Services Management team at Foxway CWS (Circular Workspace Solutions)!

About the role

As a Service Design Manager, you will own and continuously improve service value propositions across our circular product journeys, ensuring our offerings are customer-centric, operationally efficient, and commercially viable in real-world execution.

You will shape, optimize, and scale Device-as-a-Service (DaaS) and lifecycle services across digital and physical operations, bridging business, technology, and day-to-day service execution. From discovery through implementation and rollout, you will map end-to-end flows, define service blueprints, and identify opportunities for improvement and innovation, embedding circular principles (reuse, refurbishment, recovery) to maximize both sustainability and lifecycle value.

This is a cross-functional, hands-on role with clear responsibility for service performance, operational scalability, and customer experience. You will work closely with operational teams to ensure solutions are not only designed, but implemented, measured, and continuously improved in real environments.

The role reports to VP Product & Services Management within Foxway CWS.

As our Service Design Manager , you will:

• Lead service improvement initiatives across digital and physical touchpoints, from insight to implementation.
• Create service blueprints and improve scalable processes for deployment, support, refresh, and recovery.
• Ensure services deliver against both business goals and operational performance targets.
• Facilitate workshops and co-creation sessions to align stakeholders across business, product, and operations.
• Collaborate closely with product, sales, operations, and support teams to drive end-to-end service performance.
• Identify and implement improvements in cost, efficiency, scalability, and customer experience.
• Establish and track service KPIs (device uptime, SLA performance, NPS, operational efficiency).
• Drive circular flows within service offerings (redeploy, refurbish, recycle).

You are a Service Design Manager who has:

• 3+ years of experience improving complex services, lifecycle services, or operational environments.
• Strong customer focus combined with a business and operations-driven mindset.
• Proven ability to deliver measurable impact in fast-paced, cross-functional environments.
• Detail-oriented with strong ownership and execution mindset.
• Excellent communication and stakeholder management skills.
• Ability to balance profitability, scalability, customer experience, and operational efficiency.
• Swedish language is not a requirement, but an advantage.

This role requires on-site presence at least four (4) days per week to enable close collaboration with stakeholders and operations.

Why join Foxway?

• Be part of a company that contributes to a more circular and sustainable future.
• Work in a culture that encourages ambition, collaboration, and learning.
• Gain opportunities for personal development and strategic career growth.

Help us make a difference!

We are reviewing applications on an ongoing basis, so if this sounds like the next step in your career, apply quickly!

Summer recruitment notice

As many of us will be enjoying a well-deserved summer break, our recruitment process may take a little longer than usual during July-August. We look forward to getting back to you once we're officially back!

For the selected final candidate

Foxway will conduct a background check as part of our recruitment process, in accordance with applicable local legislation and our internal screening policy. The scope of the check depends on the position and the country in which it is based. You will be informed of the details, and your approval will be requested before any check is initiated.

How does Foxway operate?

Foxway is a fast-growing and dynamic organization with an international team of nearly 1,300 people. We operate across multiple countries, with key hubs across Europe.

Within Foxway, Circular Workspace Solutions (CWS) focuses on delivering sustainable workplace solutions through Device-as-a-Service, lifecycle services, and IT Asset Disposition offerings for enterprise and public sector customers.

Our mission is to make sustainable technology accessible to everyone by extending the life of IT equipment and enabling circular business models.

By joining us, you become part of a purpose-driven, international team that is shaping the future of sustainable workplaces and circular technology.

Locations Sweden (Växjö) , Sweden (Stockholm) , Sweden (Göteborg) Employment type Full-time Deadline for application 20 July, 2026