Senior Application Support

Om jobbet

Application Support role covering backend and frontend teams in a digital services environment. Focus is on production stability, incident handling, and proactive problem management. Acts as Problem Coordinator to reduce incidents and improve system reliability.

Key Responsibilities

Monitor production systems, logs, and alerts

Handle incidents (P1/P2) and escalations

Identify, analyze, and route issues to correct teams

Communicate status and follow up with stakeholders

Participate in daily production status meetings

Support deployments and manage risk periods

Drive improvements to reduce recurring issues

Support and guide first and second line support teams

Profile

Strong troubleshooting and analytical skills

Proactive, structured, and communication-focused

Team-oriented with ability to work across functions

Comfortable working in operational and support environments

Able to handle multiple support channels independently

Requirements

Relevant education or equivalent experience

Experience in application support or similar role

Proven track record of handling incident management

Familiar with modern IT systems and monitoring tools

Basic understanding of data and system troubleshooting

Fluent in English