Sales Associate - Mall of Scandinvia

Sales Associate - Mall of Scandinvia

Sales Associate - Mall of Scandinvia

We are a dedicated Squad on a mission to reshape watchmaking, rooted in our legacy since 1884. With a passion for crafting timepieces that thrive across air, land, and sea, we bring together a unique fusion of casual elegance, sustainability, and inclusive luxury. With 140 years of heritage and over 1,900 passionate individuals across 20 countries, we're excited to continue our journey forward.

Join our vibrant team in Mall of Scandinavia as: a Sales Associate and be part of something extraordinary!

Your main mission will be...

Key Responsibilities:

• Client Hospitality: Provide a warm, welcoming environment for every client, anticipating their needs and delivering personalized service that goes beyond expectations. Ensure every client feels valued from the moment they enter the showroom.
• Client Relationship Management (CRM): Build and nurture lasting relationships with clients by maintaining detailed client profiles, offering personalized communication, and proactively engaging them with follow-ups, exclusive invitations, and product updates.
• Tailored Consultations: Offer expert advice and in-depth product and brand knowledge, tailoring recommendations to meet the specific tastes and preferences of each client.
• Exceptional Service: Ensure every customer interaction is handled with the utmost professionalism, care, and discretion. Manage client needs from initial consultation to post-purchase follow-up, fostering long-term loyalty.
• CRM Tools: Utilize CRM systems to track client interactions, monitor sales opportunities, and stay informed about clients' preferences and special occasions, such as anniversaries or birthdays, to personalize future outreach.
• Sales Performance: Drive sales through deepening relationships, providing tailored product recommendations, and leveraging exclusive offers. Meet and exceed personal and store sales targets while delivering a client-first experience.
• Client Events: Participate in and help coordinate exclusive in-store events or private viewings to enhance client relationships and showcase the latest collections.

Qualifications:

• Hospitality-Focused Mindset: A natural flair for hospitality with a genuine passion for creating exceptional customer experiences.
• CRM Expertise: Experience in managing customer relationships using CRM tools to track interactions, preferences, and sales opportunities.
• Proven experience in retail, hospitality, or high-end service industries.
• A strong passion for watches and knowledge of Breitling timepieces, including their heritage, craftsmanship, and iconic collections.
• Outstanding interpersonal and communication skills, with the ability to engage and build rapport with affluent clientele.
• Attention to detail and a polished, professional appearance.
• Strong sales acumen with a client-first approach; you understand that a long-term relationship is worth more than a single sale.
• Availability to work flexible hours, including weekends and special events.

At Breitling, we value:

• Entrepreneurship
• Effectiveness and efficiency
• Innovation
• Innovative and experimentation-oriented minds
• Ethical and inclusive values
• Heritage and know-how