Post-Purchase Web Sales & Experience Manager

Om jobbet

Sales

Permanent

Job Description

Shape the future. Bring your potential to life.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. Guided by shared values and strong leadership behaviours, we make thoughtful decisions, collaborate openly, and take responsibility for delivering sustainable solutions that matters.

We believe progress happens when people feel empowered to contribute, challenge, and grow. In our global community of colleagues across 100+ countries, we listen with intent, act with clarity, and lead with respect - creating an environment where different perspectives are valued and everyone can do their best work. Come join us as you are and help build the future home together.

All about the role:

The Post-Purchase Web Sales & Experience Manager plays a pivotal role in shaping and scaling our post-purchase web experience - the primary digital space where consumers engage with us after buying our products. This is where consumers access product knowledge, manuals, service bookings, and relevant aftermarket offers.

Your mission is to improve the consumer experience and drive commercial impact across the post-purchase journey by owning sales performance, funnel optimization, and overall revenue growth across the post purchase journey.

In this role, you hold full commercial ownership of the "Post-purchase web", ensuring that ownership needs, business objectives, and sales outcomes work together seamlessly. You will identify growth opportunities, design and execute sales initiatives, and continuously improve conversion through experimentation and data-driven insights. Close collaboration is essential - you will work in tight partnership with teams across IT, Contact Center, Service Operations, CRM, app team and our Ecosystem Business Development Managers to create an integrated, frictionless consumer experience across all post-purchase touchpoints.

You will also collaborate closely with our local markets, ensuring that priorities are aligned, and business results are realized. Beyond day-to-day operations, you will support the development and rollout of new business models, including subscriptions, aftermarket services, and digital offerings in connection with the app for connected appliances. As the owner of performance tracking and forecasting, you will monitor key KPIs, drive reporting, and contribute to the Ecosystem performance.

This is a unique opportunity to take end-to-end accountability in building a post-purchase touchpoint, delivering an excellent consumer experience that drives consumer lifetime value and fuels future brand loyalty.

What you'll do:

• Own and drive sales performance, revenue growth, and conversion for the "post-purchase web".
• Act as the commercial owner of the touchpoint, optimizing the funnel, identifying growth opportunities, and aligning consumer experience with business goals.
• Lead data-driven sales initiatives and experimentation to fuel continuous improvement and scalable growth.
• Work closely with Product, CRM, Contact Center, Service Operations, and our local markets, ensuring alignment and seamless post-purchase experiences.
• Own touchpoint performance tracking and forecasting, contributing to key KPIs, reporting routines and Ecosystem overall performance.

Who you are:

• Graduate in Software Engineering, Economics, Business Administration or equivalent.
• Experience in digital sales, e-commerce, or lifecycle management within post-purchase, aftermarket, or service-driven environments (preferably physical products).
• Strong commercial mindset with a proven ability to drive revenue, conversion optimization, and measurable business impact.
• Solid understanding of digital platforms, consumer journeys, experimentation, and data-driven decision making.
• Experience working with cross-functional teams such as Product, CRM, Contact Center, Service Operations, tech and Commercial teams.
• Ability to manage multiple stakeholders, prioritize effectively, and drive alignment across complex ecosystems.
• Comfortable working in a fast-moving environment, with a proactive, growth-oriented, and consumer-centric mindset.