Omnichannel Manager

Om jobbet

PharmaRelations is the leading partner in the Nordics for talent services within the Life Science industry. We work exclusively with some of the most prominent and innovative organizations in pharmaceuticals, medical technology, biotechnology, diagnostics, and related fields.
Through our consulting services, outsourcing solutions, and specialist recruitment, we create value-for both clients and candidates.
We are a Nordic company with over 200 employees and offices in Sweden, Norway, Denmark, and Finland. Our headquarters is located in Solna, Stockholm.
On behalf of one of our partners, we are currently seeking a driven and relationship-oriented Omnichannel Manager who wants to make a difference in the Life Science sector.

Do you want to shape the future of customer engagement in a global pharmaceutical company? We are looking for a strategic and data-driven Omnichannel Manager to lead the development of integrated communication and marketing initiatives in a highly regulated environment.

About the Role
As an Omnichannel Manager, you will be responsible for developing, implementing, and optimizing the company's omnichannel strategy. You will ensure a seamless and relevant customer experience across all channels-both digital and traditional-with a focus on healthcare professionals, patients, and other key stakeholders.
You will work cross-functionally with teams across Marketing, Medical, Sales, and external partners to deliver data-driven and customer-centric campaigns that meet both business objectives and regulatory requirements.

Key Responsibilities
• Develop and implement a comprehensive omnichannel strategy
• Ensure a cohesive customer journey across all relevant channels
• Analyze customer data and insights to optimize campaign performance
• Collaborate with cross-functional teams and external agencies
• Ensure compliance with regulatory and legal requirements in the pharmaceutical industry
• Drive innovation in digital engagement and customer experience

Qualifications
• Bachelor's or Master's degree in Marketing, Business Administration, or a related field
• Several years of experience in omnichannel, digital marketing, or CRM
• Experience from the pharmaceutical industry or other highly regulated industries is a strong advantage
• Strong analytical skills and a data-driven mindset
• Experience with marketing automation tools and CRM systems
• Excellent communication and collaboration skills
• Fluency in English; additional languages are a plus

What We Offer
• A strategic role in a leading international company
• The opportunity to shape and enhance future customer experiences
• A dynamic and collaborative work environment
• Competitive compensation and development opportunities

Next Step
If you believe you have the experience and qualities we are looking for, please apply here with a complete application (cover letter and CV), or contact Karolina Thidé for a confidential discussionkarolina.thide@pharmarelations.se. Please do not send any documents via email. Interviews are already underway, so we encourage you to get in touch or apply as soon as possible.