Order Customer Collaboration Specialist
Mondelez Sverige Production ABPublicerad: 2026-06-23
Ansök senast: 2026-07-23
Beskrivning
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute
You will:
Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L and with customers
Experience in fast-moving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility
More about this role
What you need to know about this position:
The role requires daily interaction with customers and internal stakeholders - communication skills are essential
The work is fast-paced and requires the ability to prioritize and manage multiple tasks simultaneously
Data-driven decision making is a core part of the role - you should be comfortable working with numbers, reports and systems
The role demands independent problem-solving skills, but also close collaboration with cross-functional teams
The customer portfolio includes strategically important accounts that require reliability and consistency
What extra ingredients you will bring:
Ability to build trustworthy and long-lasting customer relationships.
Natural curiosity and a genuine desire to understand the customer's business in depth.
Solution-oriented mindset - you see challenges as opportunities.
Ability to communicate complex matters clearly and understandably.
Digital fluency - you adopt new tools and systems quickly.
Precision and conscientiousness combined with an agile way of working.
Education / Certifications:
Relevant Bachelor / University degree (e.g., Business Administration, Logistics, Supply Chain Management, or equivalent)
SAP certification is an advantage
MS Office (especially Excel) and BI are considered a plus
Additional training in customer service, supply chain, or data analytics is a bonus
Job specific requirements:
Minimum 2-3 years of experience in customer service or account management, preferably in the FMCG industry
Fluent in Swedish and English (written and verbal); additional languages are an asset
Strong SAP proficiency (order management, reporting)
Advanced Excel skills (pivot tables, formulas, data analysis)
Experience with KPI reporting and root-cause analysis
Ability to work under pressure and meet deadlines
Willingness to travel for customer meetings when required
Travel requirements:
Willingness to travel for customer meetings when required
Internal meetings
Work schedule: 100%.
Please note this is a temporary position, open between 1 August 2026 and 31 March 2028.
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute
You will:
Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L and with customers
Experience in fast-moving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility
More about this role
What you need to know about this position:
The role requires daily interaction with customers and internal stakeholders - communication skills are essential
The work is fast-paced and requires the ability to prioritize and manage multiple tasks simultaneously
Data-driven decision making is a core part of the role - you should be comfortable working with numbers, reports and systems
The role demands independent problem-solving skills, but also close collaboration with cross-functional teams
The customer portfolio includes strategically important accounts that require reliability and consistency
What extra ingredients you will bring:
Ability to build trustworthy and long-lasting customer relationships.
Natural curiosity and a genuine desire to understand the customer's business in depth.
Solution-oriented mindset - you see challenges as opportunities.
Ability to communicate complex matters clearly and understandably.
Digital fluency - you adopt new tools and systems quickly.
Precision and conscientiousness combined with an agile way of working.
Education / Certifications:
Relevant Bachelor / University degree (e.g., Business Administration, Logistics, Supply Chain Management, or equivalent)
SAP certification is an advantage
MS Office (especially Excel) and BI are considered a plus
Additional training in customer service, supply chain, or data analytics is a bonus
Job specific requirements:
Minimum 2-3 years of experience in customer service or account management, preferably in the FMCG industry
Fluent in Swedish and English (written and verbal); additional languages are an asset
Strong SAP proficiency (order management, reporting)
Advanced Excel skills (pivot tables, formulas, data analysis)
Experience with KPI reporting and root-cause analysis
Ability to work under pressure and meet deadlines
Willingness to travel for customer meetings when required
Travel requirements:
Willingness to travel for customer meetings when required
Internal meetings
Work schedule: 100%.
Please note this is a temporary position, open between 1 August 2026 and 31 March 2028.
