Operations Deployment Manager

Do you thrive on turning strategy into action? We're looking for an Operations Deployment Manager who will play a key role in bringing our initiatives to life across our coffee shop network. You will be part of the Central Operations management team.

In this role, you'll ensure smooth, structured deployment of launches, trainings, and operational improvements-working closely with teams across markets to deliver a consistent, high-quality guest experience.

Location:Stockholm/Solna, Sweden. The role involves occasional travel across our markets.

About Espresso House
Espresso House is a part of the world's biggest coffee family JAB Holding BV and has grown into the leading premium coffee shop brand in the Nordics with 500 Coffee Shops across Sweden, Norway, Finland, Denmark and Germany. Across five countries, a dedicated team of professionals works behind the scenes in our support offices, ensuring our coffee shops run smoothly and our guests enjoy the best possible experience. From operations to innovation, our support team lays the foundation that helps our shops thrive.

What You'll Do

• Drive and continuously improve a structured deployment process, ensuring clear oversight of launches, trainings, and initiatives across markets
• Own the market sequencing calendar and lead clear, engaging communication to Operations Managers and Coffee Shop Managers
• Set the operational framework for promotions, including launch readiness and 1st Day Checks
• Own and evolve our Operations Yearly Calendar (CSOIP), including business cycles, market visits, and action plans for each coffee shop
• Lead end-to-end deployment by partnering with SMEs and Learning & Development to create and deliver impactful training on brand standards and ways of working
• Support and track implementation from planning to execution-ensuring teams at all levels are set up for success
• Collaborate with Marketing to roll out key enablers like Delivery and Catering across markets
• Follow up on performance, share best practices, and continuously improve how we operate

Who You Are

• 3+ years of multi-site leadership experience within food, beverage, or restaurant environments
• Experience working within or alongside a central operations function is a preference
• Comfortable navigating complex, multi-market organizations
• Strong in operational excellence, structure, and execution
• A confident communicator who builds strong relationships across teams
• Fluent in English + preferably Nordic language
• Holds a degree in Business, Management, or similar

What We Offer

At Espresso House Group, you'll be part of a warm, ambitious, and international team where we care about both people and results. We offer:

• A strong people culture and a collaborative environment

• Opportunities for professional growth and development

If you're ready to contribute to our Central Operations Team, we'd love to hear from you!

Type of employment: Permanent
Start date: As soon as possible
Application deadline: 2026-06-07. We review applications on a rolling basis and will begin interviews immediately. Please note that the position may be filled before the application deadline.

Apply now or reach out to Mark Stringer, mark.stringer@espressohouse.com, if you'd like to know more.