Onsite Coordinator - Ludvika
Hitachi, Ltd.Sammanfattning
Hitachi Vantara is seeking an Onsite Coordinator for IT Application Services to act as the primary liaison between business stakeholders and the AMS delivery organization. This role involves managing service requests, ensuring SLA adherence, coordinating with vendors, and facilitating communication between teams. The position is focused on operational excellence and continuous improvement, allowing Application Managers to concentrate on strategic priorities. The role is onsite and part of a teamJobbet i korthet
Arbetstid
heltid
Förmåner
Industry-leading benefits and support for holistic health and wellbeing.Flexible work arrangements based on role and location.Commitment to an inclusive culture and mutual respect.Opportunities for personal and professional growth.
Ansök senast: 2650-08-06
Publicerad: 2026-07-08
Beskrivning
Function
Enterprise Applications
Our Company
We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data.
If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data.
Job description
The Onsite Coordinator (OSC) serves as the primary interface between business stakeholders (Application Managers) and the AMS delivery organization (SDM). This role is responsible for ensuring seamless request orchestration, SLA adherence, vendor coordination, and high-quality service delivery. OSC will directly reporting to SDM.
The OSC acts as an operational anchor, enabling Application managers to focus on strategic priorities while maintaining visibility, control, and accountability across all service requests and deliveries.
Key Responsibilities
• Act as the Single Point of Contact (SPOC) for all service requests, enhancements, and delivery updates.
• Ensure all incoming requests are logged, tracked, and managed through appropriate systems.
• Maintain end-to-end visibility of the request pipeline.
• SLA & Performance Management (At region level)
• Vendor & Operational Management - coordinate daily activities with AMS vendors and technical teams.
• Manage operational communications, reducing ad-hoc interruptions for Application managers.
• Ensure effective resource allocation in collaboration with offshore/AMS teams.
• Issue & Escalation Management (At region level) - act as the first level of escalation for delivery issues, delays, and quality concerns.
• Drive resolution by collaborating with relevant stakeholders.
• Stakeholder Coordination
About us
We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Enterprise Applications
Our Company
We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data.
If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data.
Job description
The Onsite Coordinator (OSC) serves as the primary interface between business stakeholders (Application Managers) and the AMS delivery organization (SDM). This role is responsible for ensuring seamless request orchestration, SLA adherence, vendor coordination, and high-quality service delivery. OSC will directly reporting to SDM.
The OSC acts as an operational anchor, enabling Application managers to focus on strategic priorities while maintaining visibility, control, and accountability across all service requests and deliveries.
Key Responsibilities
• Act as the Single Point of Contact (SPOC) for all service requests, enhancements, and delivery updates.
• Ensure all incoming requests are logged, tracked, and managed through appropriate systems.
• Maintain end-to-end visibility of the request pipeline.
• SLA & Performance Management (At region level)
• Vendor & Operational Management - coordinate daily activities with AMS vendors and technical teams.
• Manage operational communications, reducing ad-hoc interruptions for Application managers.
• Ensure effective resource allocation in collaboration with offshore/AMS teams.
• Issue & Escalation Management (At region level) - act as the first level of escalation for delivery issues, delays, and quality concerns.
• Drive resolution by collaborating with relevant stakeholders.
• Stakeholder Coordination
About us
We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Ansök till tjänsten
Onsite Coordinator - Ludvika
OM FÖRETAGET
Hitachi, Ltd.
