Junior HR Contact Support

We're looking for a Junior HR Contact Support for a company in Gothenburg. Start is ASAP, 4 months limited contract to begin with. This role is 100% onsite in Gothenburg.

Assignment description

We are looking for an enthusiastic and service-oriented HR Services Associate to join our client's HR team. This is an excellent opportunity for recent graduates or professionals with up to 2 years of experience who are interested in building a career in Human Resources.

In this role, you will serve as the first point of contact for employees, HR Business Partners, and managers regarding HR-related queries. You will provide frontline support through various channels, helping employees access HR services and ensuring a positive employee experience.

Key Responsibilities

• Act as the primary point of contact for employees, HRBPs, and managers on HR-related matters.
• Respond to employee inquiries received via phone, email, and other support channels.
• Provide guidance on HR policies, procedures, and programs.
• Support and promote self-service HR tools and solutions.
• Assist employees with accessing HR resources, benefits information, payroll-related queries, and personal data updates.
• Contribute to the maintenance and continuous improvement of HR portals, intranet content, and employee communications.
• Escalate complex cases to appropriate HR teams when required.
• Ensure accurate and timely handling of employee requests while maintaining confidentiality.
• Deliver high-quality customer service and support a positive employee experience.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• 0-2 years of relevant experience in HR, customer service, administration, or a similar role.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a willingness to help and support others.
• Ability to manage multiple tasks and prioritize effectively.
• Good organizational and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Experience with HR systems or service desk tools is a plus.

This role requires fluency in Swedish and English.

This is a full-time consultant position in Gothenburg through Incluso. Start is ASAP, 4 months limited contract to begin with. This role is 100% onsite in Gothenburg.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson recruiter at Incluso.

Department HR & Admin Locations Göteborg