Head of Professional Services

Be part of Clavister's journey to secure the digital world! We're seeking an experienced Head of Professional Services to lead and grow our Professional Services organisation, drive high-quality customer delivery, and build scalable operating models that enable consistent and predictable engagements. Join us to shape how we deliver value, enable customer success, and drive the continued growth of our Professional Services business.

About Clavister

Clavister is a leading European cybersecurity company founded in 1997, headquartered in Örnsköldsvik, offering a wide range of cybersecurity solutions, including network firewalls, identity management, cloud security, machine learning and AI.

Today, we focus on four main customer segments: the public sector, critical infrastructure, defence, and telecommunications. Together with our partners and distributors, Clavister's hardware and software are widely deployed and used by customers in more than 100 countries.

The Role

As Head of Professional Services, you will lead and grow Clavister's Professional Services organisation, with overall responsibility for its performance, commercial success, and capability development across multiple domains.

The mission of our Professional Services (PS) organisation is to enable product success by ensuring Clavister's products are successfully implemented, used as intended, and deliver tangible value in customer environments, creating the foundation for customer retention and expansion.

This is a cross-functional leadership role that requires a strategic mindset, strong customer focus and the ability to scale people, processes and delivery models.

You will own the Clavister Professional Services operating model, ensuring that delivery is scalable, consistent, and commercially sustainable, while aligning execution with the service portfolio defined by the Product Manager for Services.

Reporting to the Chief Customer Success Officer, you will help grow the Professional Services business by partnering closely with Product Management, Sales, Technology, and Customer Success to shape service offerings, pricing models, and success metrics while engaging directly with strategic customers.

Key Responsibilities

• Lead and grow a scalable Professional Services organisation across multiple domains
• Drive the growth of Professional Services by partnering with Sales on opportunity shaping, commercial alignment, customer engagement, and business development
• Build and maintain strategic customer relationships, ensuring successful delivery, customer satisfaction, and long-term partnerships
• Partner with Product Manager Services to ensure services are executable, scalable, and aligned with customer and market needs
• Define and evolve the Professional Services operating model, methodologies, and delivery governance
• Drive standardisation, repeatability, scalability, and delivery excellence across Professional Services
• Together with Professional Services Managers, ensure sustainable resource planning, capacity management, and utilisation across teams to meet customer demand while maintaining profitability
• Act as the senior escalation point for critical or cross-domain delivery matters
• Partner with Professional Services Managers to develop and maintain delivery frameworks, including templates, Statements of Work, Service Level Agreements, and onboarding/offboarding processes
• Drive continuous improvement through post-project reviews, customer feedback, and operational performance metrics

What success looks like in this role

• Professional Services enables business growth through increased services revenue, stronger customer retention, product adoption, and expanded customer engagements.
• Consistently high Net Promoter Score (NPS) and customer satisfaction across Professional Services engagements
• On-time, on-budget delivery with predictable project margins and healthy utilisation rates
• A scalable and repeatable delivery model with reduced delivery variability and well-established operating practices
• Highly engaged and capable Professional Services teams with strong leadership, clear career paths, and low turnover

To thrive in this role, we believe you have:

• Proven experience in professional services, consulting or technical delivery leadership roles
• Strong track record of building and scaling professional services organisations, processes, and teams.
• Experience delivering complex technical projects in networking, cybersecurity or enterprise software environments
• Excellent stakeholder management skills with the ability to engage senior customers and internal executives
• Commercial acumen and experience with project financials, pricing, forecasting and contract management
• Strong people leadership skills, including hiring, coaching, performance management, and career development
• Fluent English, both written and spoken; additional languages are an advantage

Extra points for:

• Experience with managed services, professional services automation (PSA) tools or delivery platforms
• Background in cybersecurity, network engineering or cloud security technologies
• Experience working with partners and distributors in international markets
• Familiarity with commercial contract negotiation and service level agreements

What We Offer

• A collaborative and inclusive working environment with cross-functional teams
• Opportunity to shape and lead a critical customer-facing function at one of Europe's leading cybersecurity companies.
• Competitive salary and benefits package
• Professional development, training and opportunities to grow your leadership career
• Flexible working arrangements and supportive team culture

We will continuously review and interview qualified applicants.

If you have any questions, please contact HR Manager Ida LeRuyet at ida.leruyet@clavister.com or hiring manager and CCSO Maja Fiske at maja.fiske@clavister.com

Team Customer Success Locations Örnsköldsvik - HQ