Fitbit Customer Support Specialist

Om jobbet

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country. If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support with Danish and English, you will be part of a great team and will:

Help our users with any issues they might have via tickets or calls

Provide solutions to everyday device use questions on a case by case customer-oriented approach

Identify trending issues and bugs from users' reported issues and communicate them to your supervision team

Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right? What we expect from you:

Fluency in Danish language for daily communication with customers

Good command of English (B1 or similar) for training and internal communication

Basic understanding of iOS and Android OS use/features

Demonstrating empathy

Desire to help customers as best as possible and willing to contribute to the team's success / be a team-player

Result-oriented with personal performance

Friendly and outgoing personality

Looking for a long-term employment

We offer:

Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs

21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Support and learning

Employee referral bonuses

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building initiatives!Does it sound like the perfect job for you? APPLY NOW! About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.