DCO Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key job responsibilities

This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to):

• Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise

• Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment

• Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment

• Troubleshooting hardware, network installations & configurations and performing network testing, break/fix, rack installations and/or decommissioning and solving complex problems

• Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience

• Process and track purchase orders for data center hardware components

* Monitor spare parts inventory levels and initiate replenishment orders

* Maintain accurate records in internal ordering databases

* Execute asset transfers across global locations

* Track order approvals and provide timely updates to stakeholders

* Identify and report shipment issues, including delays, cancellations, and expedited requests

* Manage shipment label distribution for new equipment and returns

* Coordinate with global teams to ensure timely delivery and resolution of issue

• Conduct day-to-day business, both internally and with external customers

• Required travel up to 25% on average. You will be required to travel between locations to install, service, and retrieve AWS equipment.

• Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)

• May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies

• May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.

• May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.

• Most of all, you will have a passion for technology along with a desire to be the best at your job every day!

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Basic qualifications

- 4+ years of data center engineering or operations experience

- Knowledge of fundamentals of hardware, networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)

- 2+ years of leading large complex programs experience

- A valid (EU) driving license is required as Data Centers may not have any public transportation available nearby.

Preferred qualifications

- Bachelor's degree, or 4+ years of relevant technical position experience

- Experience working in a customer-facing environment

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Hardware (installation), AWS, or other industry relevant certifications

- Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation

- Proficiency in network operating systems (Cisco IOS, NX-OS, Junos)